Order Management Specialist

Georg Fischer • Easton, PA

13d • Onsite

About The Position

The Order Management Specialist processes customer orders accurately and efficiently and records customer interactions in Microsoft Dynamics CRM. The role supports timely order fulfillment, verifies order details, handles basic order inquiries and discrepancies, and coordinates with sales, logistics, and warehouse teams. It also involves maintaining order and communication records and assisting with order-related reports and documentation.

This position is based on-site in a professional office environment with a moderate noise level and controlled environmental conditions. Standard business hours apply, though additional hours may be necessary during peak operational periods or to meet business deadlines. The role involves prolonged sitting and extensive computer use, with occasional lifting, carrying, or moving of office materials and supplies weighing up to 20 pounds.

Requirements

• High school diploma or equivalent.
• 0–2 years of experience in customer service, order processing, or related fields.
• Strong attention to detail and ability to multitask.
• Basic proficiency in Microsoft Office (Excel, Word, Outlook), Microsoft Teams, and Microsoft Dynamics CRM.
• Excellent written and verbal communication skills and a customer-focused, team-oriented approach.
• Knowledge of order processing procedures, customer service principles, and basic supply chain or logistics concepts.
• Strong proficiency with Microsoft Office Suite and familiarity with ERP, SAP, or order management systems.
• Commitment to high-quality customer service and maintaining positive business relationships.
• Adaptability to changing priorities, systems, and processes.
• Ability to maintain confidentiality and handle sensitive information professionally and with integrity.

Nice To Haves

• Associate’s degree.

Responsibilities

• Process customer requests and orders in SAP and track all interactions in Microsoft Dynamics CRM.
• Verify order details, including pricing, availability, and delivery timelines.
• Communicate with customers regarding order confirmations, shipping updates, and basic inquiries, and log interactions in Microsoft Dynamics.
• Work with sales, logistics, and warehouse teams to support smooth order fulfillment.
• Identify and escalate order discrepancies or delays to appropriate teams.
• Use Microsoft Teams for collaboration, updates, and internal communication.
• Maintain accurate records of orders and customer communications.
• Assist with order-related reports and documentation.
• Perform all other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED