Order Management Specialist - Remote (United States)
About The Position
BayWa r.e. Solar Systems LLC (BayWa r.e.) is a solar supply partner providing solar panels and products to residential and commercial solar installation companies across the country. We deliver differentiated experiences for customers and vendor partners through expert logistics and innovative solutions. Our mission is to be the preferred solar and energy storage partner, and our vision is to drive stable, long-term adoption of renewable energy. We offer best-in-class products, dedicated support, and services that help installation companies work smarter and grow faster. Here, people come first, and their ideas, collaboration, and commitment power our mission. This role is essential to delivering seamless customer experience after the sale. As an Order Management Specialist, you ensure orders are accurate, on time, and executed without friction. Your work directly impacts customer satisfaction, operational efficiency, and revenue flow. You are more than order support, you are a key connector across sales, logistics, and customers, helping keep projects moving and relationships strong.
Requirements
- Experience in order management, operations, or supply chain
- Strong attention to detail and organizational skills
- Problem-solving mindset with the ability to manage multiple priorities
- Excellent communication and customer service skills
- Ability to work cross-functionally in a fast-paced environment
- Proficiency with Microsoft Office
- 2+ years of related experience
- Familiarity with supply chain or warehouse processes
- Ability to manage tasks independently while collaborating across teams
Responsibilities
- Process and manage customer orders with accuracy and speed
- Communicate order updates, changes, and issues to internal teams and customers
- Resolve fulfillment issues, delays, and discrepancies
- Partner with Sales, Warehouse, Logistics, Finance, and Procurement teams
- Manage customer cases including returns, damages, and shipping issues
- Monitor order tracking and proactively address delivery challenges
- Support logistics coordination and optimize shipping solutions
- Maintain accurate data across systems and ensure process compliance
Benefits
- Unlimited Paid Time Off
- $0 Cost Health Insurance Option (quality coverage on select plan)
- 12 Weeks Paid Family Leave
- Retirement Program with up to 5% employer match
- Growth-Focused Culture (opportunities for advancement and development)
- Team-Oriented Environment (work cross-functionally across the business)
- Health Premium covered 100% for individuals (select plan)
- Dental, Vision, Accident, Critical Illness, Group & Voluntary Life Insurance and AD&D
- 100% Paid family leave up to 12 weeks
- Paid Holidays
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
1-10 employees
