Order Management Specialist II
Proofpoint•Draper, UT
•$25 - $48
About The Position
The Order Management Specialist II independently manages complex, high-impact customer orders across the Quote-to-Cash lifecycle. This role serves as a trusted resource for escalations, order quality, compliance, and continuous process improvement. Working with minimal supervision, the specialist partners across functions to improve the accuracy, efficiency, and scalability of order operations.
Requirements
- At least 4 years of experience in Order Management, Sales Operations, or related Quote-to-Cash functions.
- Strong experience with CRM and ERP systems, including reporting and data analysis.
- Proven track record managing complex transactions and resolving escalations.
- Experience working in cross-functional, fast-paced environments.
- Advanced proficiency in order management systems, such as Salesforce and ERP platforms.
- Strong attention to detail and ability to review orders for accuracy and completeness.
- Ability to analyze and resolve complex issues and provide clear, data-driven recommendations.
- Effective communication and stakeholder management skills across functions and levels.
- Ability to identify improvement opportunities and drive operational efficiencies.
- Strong understanding of compliance, audit requirements, and internal controls.
- Ability to prioritize workload and manage competing priorities effectively.
Nice To Haves
- Bachelor’s degree or equivalent experience preferred.
Responsibilities
- Own and manage complex customer orders end-to-end, ensuring timely and accurate processing.
- Interpret contracts, purchase orders, and deal structures to ensure alignment with policies and systems.
- Resolve order-related issues and escalations, focusing on root cause analysis and prevention.
- Collaborate with Sales, Finance, Legal, RevOps, and Fulfillment to validate requirements and optimize workflows.
- Ensure adherence to company policies, compliance standards, and audit requirements.
- Identify process gaps and inefficiencies, and recommend and implement improvements.
- Support the creation and maintenance of process documentation, SOPs, and training materials.
- Provide guidance and informal mentorship to peers and contribute to team capability building.
- Lead small initiatives or projects independently.
Benefits
- Competitive compensation
- Comprehensive benefits
- Flexible work environment
- Annual wellness and community outreach days
- Recognition for contributions
- Global collaboration and networking opportunities
- Flexible time off
- Two paid Wellbeing Days per year
- Two paid Volunteer Days per year
- Three-week Work from Anywhere option
- Potential eligibility for variable compensation and/or equity
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
