Order Management Specialist I

Elemental Brands•Reno, NV

6d•$22 - $24•Onsite

About The Position

Are you a proactive problem-solver who is passionate about delivering world-class customer service? As our Order Management Specialist I, you will be the backbone of our order fulfillment process, ensuring that even our most complex purchase orders are handled with accuracy, speed, and care. Rather than just processing paperwork, you will be an integral partner in shaping our success by turning challenging orders into seamless transactions and ensuring every customer walks away highly satisfied. In this dynamic role, you will act as our go-to expert to investigate issues and innovate smarter, smoother workflows for our shipping, invoicing, and processing systems. Along the way, you will build meaningful connections by collaborating with various departments and leadership teams to keep our operations running flawlessly. If you are a detail-oriented communicator who is ready to make a tangible impact and grow your career with a supportive team, we’d love to meet you!

Requirements

Minimum of two (2) years of order entry and customer service experience in a complex environment, while contributing in a growing capacity
Enjoys order entry and has very strong data entry skills
Self-motivated with a knack for being meticulous/detailed oriented
Thrives in a fast-paced environment; learns and synthesizes information quickly
Is adaptable and flexible
Is a dependable professional who has great attention to detail
Works quickly and efficiently with a high degree of quality
Is comfortable on the phone
Has excellent follow-up, organizational, and time management skills
Ability to multi-task and work under pressure
Ability to analyze a problem, solicits input to seek alternative solutions, and recommend/implement solutions
Capability to engage in constructive conflict resolution
Strong verbal and written communication skills
Strong analytical skills to identify and resolve workflow problems
Experience collaborating and communicating with sales leaders across the organization

Nice To Haves

Bachelor’s degree in Business Administration or related field, or equivalent combination of experience and training, a plus

Responsibilities

Performs order entry according to standard operating procedures and Company same day shipping goal
Responds to customers promptly via phone and email
Documents conversations concisely yet with enough detail that others can understand what transpired upon review
Effectively responds to and prioritizes multiple requests for service from customers and colleagues alike
Collaborates with the Distribution Center, Accounting, Supply Chain, Manufacturing, etc. as directed by the Leadership team
Provides training and guidance to the Order Management Specialists
Interacts and engages with Operations and Shipping departments to resolve shipment issues and ensure orders and products are shipping on time and accurately
Proactively communicate issues back to management and follow order management processes
Assist in developing workflow improvement, including process
Appropriately escalates more complex and/or sensitive customer issues to the Leadership Team

Benefits

Medical, Dental, Vision, Life/AD&D, Short Term and Long Term Disability Insurance (100% PAID by employer), available first of the month, following the date of hire
Company-matched 401(k) Plan, at 5%, no vesting schedule
Paid Time Off (PTO)
Volunteer Time Off (VTO)
Three Paid Flexible Holiday per year
Seven Paid Holidays
Pre-Tax Flexible Spending Accounts (FSA) and Health Savings Account (HSA) - $200 annual employer contribution
Career Development Plan Program
Discounted Corporate Gym Membership at South Reno Athletic Club
Tuition Assistance
Employee Discount
Monthly Birthday Lunch Celebrations
On-site Snacks and Beverages
Employee Referral Bonus Program