Order Management Specialist

Aston Carter•Rockford Township, IL

9d•$20 - $20•Onsite

About The Position

The Order Management Specialist processes and manages complex orders, inquiries, and issues for mechanical or manufactured products. This role serves as a key point of contact to ensure accurate order processing in SAP, timely communication with internal and external stakeholders, and effective resolution of order-related concerns while supporting multiple internal departments.

Requirements

At least 2 years of office, data entry, order entry, or order processing experience.
Experience using CRM or ERP technology in a professional environment.
High school diploma or GED.
At least 2 years of experience using Microsoft Office tools (such as Outlook, Excel, and Word).
Proficiency in order entry, data entry, and order processing activities.
Experience providing customer support or customer service in a business setting.
Strong written and verbal communication skills.

Nice To Haves

Order management or order processing experience in a manufacturing business is a plus.

Responsibilities

Receive, review, and accurately enter purchase orders into the ERP system (SAP) in a timely and efficient manner.
Record and process orders and inquiries received via EDI, email, and other communication channels.
Review, approve, and confirm orders within the SAP system, ensuring completeness and accuracy.
Respond promptly to internal and external inquiries regarding order status, product availability, pricing, and delivery timelines.
Provide pricing, availability, and schedule information within established guidelines.
Analyze EDI schedule data and communicate any discrepancies from previous revisions to the supply chain team.
Research and obtain resolutions for a wide variety of customer concerns, order issues, and discrepancies.
Track order activity and proactively alert appropriate staff of any potential delivery problems.
Expedite the delivery of selected orders to meet customer requirements and deadlines.
Coordinate closely with Sales, Planning, Shipping, Production, and other departments to ensure fulfillment of customer requests and on-time delivery.
Maintain accurate records, order documentation, and communication logs in line with department standards.
Support continuous improvement initiatives related to order processing workflows and customer service.
Participate in customer meetings to support delivery concerns and strengthen account relationships.
Provide backup support for other team members as needed to ensure consistent service levels.
Serve as a communication link between internal and external staff, ensuring responsiveness through internal team meetings.
Complete special projects or tasks as assigned by department leadership to support supply chain and order management operations.