Order Management Manager

Fastly • New York City, NY

6d • Hybrid

About The Position

Fastly helps people stay better connected with the things they love. Fastly’s edge cloud platform enables customers to create great digital experiences quickly, securely, and reliably by processing, serving, and securing our customers’ applications as close to their end-users as possible — at the edge of the Internet. The platform is designed to take advantage of the modern internet, to be programmable, and to support agile software development. Fastly’s customers include many of the world’s most prominent companies, including GitHub, Yelp, Paramount, and JetBlue. We're building a more trustworthy Internet. Come join us. Every signed contract at Fastly passes through one critical checkpoint before it becomes revenue: Order Management. We're looking for an experienced Order Management Manager to be the senior hands-on expert that manages that process: taking signed contracts, validating everything for completeness and accuracy, and moving each opportunity to Closed-Won with data that's right the first time. Reporting to the Director of Revenue Transformation, you'll be a true right hand: bringing structure and organization to how the work gets done day to day, and setting the standard for data integrity and fidelity. As a public company, our order data underpins invoicing, revenue recognition, sales compensation, and the metrics we report to investors, so the details matter here, and so does seeing how they connect to the bigger picture. If you take pride in zero-error execution and love building order out of complexity, we'd love to meet you.

Requirements

• 5+ years of experience in Order Management, Quote-to-Cash, or Deal Desk at a B2B SaaS or technology company leveraging Salesforce; ideally in a lead, or final-reviewer capacity where your sign-off carried weight
• Comfortable leading through influence rather than authority. You've earned trust as the go-to person on a process, and you raise the people around you through clear perspectives, thoughtful feedback, and consistent standards
• Exceptional attention to detail with a genuine commitment to data completeness, accuracy, and fidelity. You catch what others miss and understand why it matters downstream
• Highly organized and process-driven. You bring structure, documentation, and a reliable operating cadence to the work around you, and others come to depend on you for it
• Ability to see the big picture: you understand how your work ripples across the broader order-to-cash process and the teams downstream of it, and you surface process gaps, with a recommendation, before they become problems

Nice To Haves

• Working in a public company or SOX-compliant environment with audit-ready controls and documentation
• Supporting data governance or master data management initiatives
• Driving or co-leading process improvement and automation initiatives that measurably reduced manual work and error rates
• Helping scale or build an order management or quote-to-cash process through a period of high growth, reorganization, or system migration

Responsibilities

• Lead the day-to-day execution of order management, setting priorities, keeping work moving, clearing exceptions, and driving month/quarter-end close readiness in close partnership with the Director
• Serve as the senior reviewer on contract-to-CRM validation - verifying line items, subscription dates, quantities, and billing terms against signed contracts, and giving the final quality sign-off before opportunities move to Closed-Won
• Represent order management in cross-functional interactions and handoffs with Sales, Sales Ops, Deal Desk, Billing, and Revenue Accounting, and partnering with Business Systems to automate the work
• Serve as a point of escalation and subject-matter expert on order exceptions, opportunity revisions, bookings calculations, and order issues
• Help shape how the process runs: designing process improvements, and maintaining the documentation, checklists, controls, and operational metrics that make data completeness, accuracy, and fidelity non-negotiable

Benefits

• medical, dental, and vision insurance
• Family planning
• mental health support
• Employee Assistance Program
• Life, Disability, and Accident Insurance
• Flexible Vacation policy
• up to 18 days of accrued paid sick leave
• 401(k) (including company match)
• Employee Stock Purchase Program
• 12 paid local holidays
• 12 paid company wellness days

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed