Order Management Specialist

Danaher • Marlborough, MA

1d • Onsite

About The Position

The Order Management Specialist is responsible for interacting with customers over the phone or via email to identify needs and determine appropriate action. They are also responsible for processing purchase orders, documenting customer complaints, and responding to customer service needs, including shipment, billing and basic product inquiries. This position reports to the Customer Service Manager and is part of the Commercial Operations Customer Service Team located in Marlborough, MA and will be an on-site role.

Requirements

• High School Diploma or GED
• At least 1 year of related work experience including but not limited to data entry skills to quickly and accurately review and input data
• At least 2 years of experience in customer service

Nice To Haves

• Previous experience in Oracle (or similar ERP), Salesforce and MS Office
• Excellent written and verbal communication skills and professional demeanor; demonstrated computer proficiency
• Strong ability to follow and adhere to procedural guidelines; aptitude for interpreting customer inquiries/problems

Responsibilities

• Act as a focal point for customers via email and phone.
• Excellent data entry skills to quickly and accurately review and input data with the ability to work well under pressure and effectively manage priorities.
• Ability to review and comprehend purchase orders, proposals and sales agreements along with providing customer-related reports to management, sales and customers as needed/required
• Respond to and/or research customer concerns/inquiries with urgency and accuracy.
• Demonstrate basic problem-solving skills through an investigative approach and provide solutions to problems in situations that are atypical or infrequently occurring
• Execute all tasks assigned by the manager diligently, on schedule and to the highest standard.
• Work with team members to achieve daily, weekly, and monthly targets understanding that their teams’ success is their own success and they share responsibility when their team experiences difficulties

Benefits

• paid time off
• medical/dental/vision insurance
• 401(k)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED