Order Management Lead

ABB•Pinetops, NC

10d•Onsite

About The Position

At ABB, the Order Management Lead will manage internal and external customer service activities, including technical support, order, and payment-related assistance, and claims management. The role involves coordinating with relevant functions to ensure complete case ownership and increase customer satisfaction. The lead will also analyze statistics, including forecasting and pacing, using available tools and collecting relevant information to improve process efficiency. This position contributes to the Electrification Distribution Solutions group in Pinetops, North Carolina, with main stakeholders being internal and external customers.

Requirements

Bachelor’s degree in business, engineering, or related field and 5+ years of relevant experience
SAP experience required.
1–2 years of leadership or supervisory experience.
Proven experience in a customer service–focused role.
Candidates must already have a work authorization that would permit them to work for ABB in the US.

Responsibilities

Managing the resolution of customer issues, including order, technical, and payment-related issues.
Leading post-sales and customer claims management and ensuring the issues in factories are addressed.
Providing appropriate solutions for customer requests and overseeing the coordination with related teams to ensure complete handling of requests, including order changes, order completion, expediting requests, credit management, tracking and communication aspects, account blocks and suspensions, etc.
Ensuring the documentation related to orders is collected and archived, and assumptions and decisions made during the process are recorded in the systems, within your area of responsibility.