Order Management / Key Account Specialist

Nasoya Foods USA, LLC.•Ayer, MA

5d•$28 - $30•Onsite

About The Position

Nasoya is seeking an Order Management / Key Account Specialist for a full-time, on-site position in Ayer, Massachusetts. The role manages customer orders from receipt through shipment, supports key accounts, coordinates with production, warehouse, logistics, inventory, demand planning, and third-party logistics teams, and helps ensure accurate and timely fulfillment. The specialist also maintains order documentation and supports compliance with applicable food safety regulations, labeling requirements, and company policies.

Requirements

Bachelor’s degree in Supply Chain Management, Business, or a related field.
At least 2 years of experience in order management, customer service, or supply chain roles.
Strong analytical ability.
Proficiency with ERP systems such as SAP or Oracle, Microsoft Office (Excel, Word, and Outlook), and order tracking tools.
Strong attention to detail and problem-solving abilities.
Excellent communication skills and ability to work in a fast-paced environment.

Nice To Haves

Experience in food manufacturing.
Familiarity with food industry regulations, including FDA, USDA, and HACCP.

Responsibilities

Accurately enter and manage customer orders in the ERP system, including pricing, SKU numbers, quantities, and delivery schedules.
Track orders from receipt to shipment and proactively address delays or other issues.
Monitor product inventory to support accurate and efficient order fulfillment.
Coordinate with production, warehouse, logistics, and 3PL warehouse teams to ensure timely and accurate order execution.
Process order adjustments, returns, credits, and invoices accurately and in accordance with company policies.
Use customer portals and EDI for order management.
Serve as the primary contact for key accounts and customers regarding order status, delivery updates, and issue resolution.
Work with sales and account managers to align on customer expectations and special requests.
Respond to customer inquiries about order discrepancies, shortages, and shipping delays.
Coordinate with inventory and demand planning teams to support order accuracy and product availability.
Identify and escalate potential stock shortages, production delays, or quality issues that could affect fulfillment.
Assist with maintaining order forecasts using customer demand and historical trends.
Analyze sales data and customer ordering patterns, including promotions, to support production planning.
Ensure orders comply with food safety regulations, labeling requirements, and company policies.
Maintain accurate records of orders, shipments, and customer interactions for auditing and reporting.
Provide order-related documentation for internal and external audits.

Benefits

Health insurance for employees and dependents, approximately 80–90% company-paid.
Dental insurance.
Vision insurance.
Life insurance.
Long-term disability insurance.
Company-matched 401(k) plan.
Vacation.
Floating holidays.
Company holidays.
Competitive pay.