Order Management Coordinator

Smiths Group • Edmonton, AB

16h • CA$60,000 - CA$70,000 • Onsite

About The Position

The Order Management Coordinator will assist John Crane Canada customers with all aspects of purchases and repairs of Mechanical Seals.

Requirements

• Secondary School Diploma required.
• 2 years of customer service experience in a manufacturing setting.
• Experience creating and processing orders and request for quotations.
• Ability to read detailed drawings and utilize measuring instruments.
• Must have effective written and verbal communication skills.
• Computer skills including Microsoft Office.

Nice To Haves

• Mechanical Technologist/Technician College Diploma preferred.
• Familiarity with AS400 and/or SAP is beneficial.

Responsibilities

• Interacts with customers via telephone and email and outside sales representatives to provide recommendations on product applications, price quotations (after researching), resolve complaints, problems and handle emergency calls.
• Initiates and enters orders by interpreting customer requirements and drawings to compile bill of materials.
• Coordinates with the Engineering, Purchasing, Assembly, Manufacturing and Invoicing departments to discuss customer orders and requirements.
• Responsible for complete order management to ensure delivery commitments are met and to take appropriate action in the event of a delivery delay.
• Identifies returned materials and assists walk-in customers as required.
• Maintains reference files of procedures, products lists, special pricing, quotes and other relevant data.
• Performs other duties as required.

Benefits

• competitive compensation and benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED