Order Management Coordinator

CFO Trane U.S. -CFO • Fort Smith, AR

1d • Onsite

About The Position

Our growing HVAC business is looking for a skilled problem solver to join our team as an Order Management Associate. We need an enthusiastic individual who can listen to customer service-related issues and offer solutions to our Commercial Sales Offices. At Trane TechnologiesTM and through our businesses including Trane® and Thermo King® , we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.

Requirements

• 1-3 years of experience in customer service, inside and/or outside sales, preferably in an industrial environment
• Proficient with Microsoft Office Suite (Excel, Word, PowerPoint, and Outlook)
• Must have excellent verbal, written, and interpersonal communication skills
• Must show the ability to handle difficult situations while remaining professional and courteous
• Must demonstrate the ability to build strategic relationships across functions of an organization
• Must exhibit the ability to identify process improvement opportunities and take initiative to implement them
• Must actively seek and apply new knowledge, assimilate information quickly, and contribute to a culture of learning

Nice To Haves

• Associate’s Degree or Bachelor’s Degree preferred.

Responsibilities

• Develop and maintain positive working relationships with Commercial Sales Offices nationwide
• Process customer orders and manage them throughout their lifecycle
• Answer incoming inquiries from Sales Offices regarding order changes, order expedites, product returns, and other general inquiries
• Research and resolve any customer issues
• Work cross-functionally with sales offices, product management, factories, finance, scheduling, logistics, and shipping to meet customer requirements
• Proactively keep current on product knowledge and customer service standard work
• Use problem solving skills to improve processes

Benefits

• Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives – WE DARE TO CARE!
• Family building benefits include fertility coverage and adoption/surrogacy assistance.
• 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution.
• Paid time off, including in support of volunteer and parental leave needs.
• Educational and training opportunities through company programs along with tuition assistance and student debt support.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree