Order Management Coordinator, Alternative

Liquid I.V.•El Segundo, CA

2d•$36 - $55•Hybrid

About The Position

The Alternative Channel Coordinator role for LIV is a temporary assignment designed to provide white‑glove support to our most important customers and to bring key learnings back to the broader Order Management team. This role is highly visible and critical, as these major accounts are essential to the success of our operations. In addition to managing these customers, the coordinator will be responsible for escalating important issues through the appropriate channels to ensure alignment and satisfaction across sales, supply chain, and our customers.

Requirements

Bachelor’s Degree (preferably in business, economics, or another business-related field)
Order Management experience with managing retail customers like Vistar, Muscle Foods, Dollar General, etc.
Minimum 2-4 years’ experience in CPG or beverage company
Ability to take a set of data and turn it into insights and actions
Able to adapt and think critically under pressure in a constantly changing and sometimes ambiguous environment
Strong organizational skills and attention to detail; dependable and accurate
Highly proficient in Microsoft Office (Excel, Word, and PowerPoint) and/or other data analysis/presentation toolsets
Quick learner – not afraid of testing new programs, ways of working, or strategy. Constant seeker of untapped knowledge.
Demonstrated ability to interact with vendors and colleagues in a thoughtful and attentive manner.
Candidates must be authorized to work in the United States without sponsorship.

Responsibilities

Handle white glove customers for LIV. Go above and beyond to provide in-depth customer insight and unparalleled communication to ensure LIV customers in your area notice the difference and view us as their #1 supplier.
Enter EDI and Manual orders ensuring pricing is correct and delays or inventory shortages are communicated with Sales and Customers
Contributes to achieving key performance indicators, including daily sales, on-time performance, open orders, and department efficiency.
Ensures the attainment of customer delivery service targets by working with the logistics, distribution, and supply planning teams. Proactively identifies and escalates potential customer issues.
Responsible for knowing all aspects and procedures for key accounts, ensuring best in class service and communication.
Partner with AR, Sales, and Distribution and Logistics teams to help clear deductions and use that data to create process and procedures to minimize future deductions.
Works with Order Management Manager to develop solutions and procedures for common customer problems