Order Management & Customer Success Coordinator

ASC•Shreveport, LA

1d•Onsite

About The Position

ASC is seeking an organized, detail-oriented Order Management & Customer Success Coordinator to serve as a central communication hub between customers, Accounting, Sales, Warehouse Operations, and Executive Management. The ideal candidate thrives in a fast-paced environment and can manage customer service, order processing, payment collection, credit management, trade show coordination, and cross-functional project support.

Requirements

5+ years in Customer Service, Order Processing, Accounts Receivable, Collections, or Administrative Coordination
Strong communication, organizational, and multitasking skills
Proficiency in Microsoft Office; experience with CRM and ERP systems

Nice To Haves

Experience with HubSpot, NetSuite, Odoo, or QuickBooks
Background in healthcare, medical devices, fulfillment, or distribution
Trade show coordination and credit/collections knowledge

Responsibilities

Serve as the primary point of contact for customer inquiries via phone, email, and portals
Build strong customer relationships through proactive communication and follow-up
Process customer orders accurately, reviewing pricing, inventory, shipping, and payment status
Coordinate with warehouse and shipping teams to ensure timely delivery
Monitor open orders and communicate updates; process returns, credits, and replacements
Contact customers regarding outstanding invoices and past-due balances
Process ACH, credit card, wire, and check payments
Follow up on unpaid invoices and coordinate approved payment arrangements
Assist Accounting with reducing aging receivables and improving cash flow
Assist with credit applications, verify trade references, and monitor credit limits
Recommend credit holds per company policy; work closely with the Controller on collections
Support the Controller with collections, account reviews, payment tracking, and audit documentation
Coordinate with the Warehouse Manager on priority shipments, shipping discrepancies, and fulfillment timelines
Assist the VP of Sales with customer follow-up, account records, and sales team administrative needs
Assist with planning and execution of industry trade shows and conferences
Coordinate booth materials, marketing collateral, giveaways, and product samples
Track deadlines and logistics; support travel, shipping, and post-show lead follow-up
Maintain accurate records in HubSpot, ERP, and customer databases
Generate reports and provide administrative support to leadership
Assist with process improvements and workflow documentation