Order Management Associate
About The Position
Operations connects nurses, patients, insurance providers, and our distribution partners — managing the logistics behind every order so the right product reaches the right patient, accurately and on time. As an Order Management Associate, you'll own the full order lifecycle: verifying insurance coverage, resolving stock shortages, and coordinating with providers through our messaging portal as needed. This is a metrics-driven role with a 6-week training ramp-up followed by a 6-week growth period, with volume goals that rise as accuracy is demonstrated. We push for high throughput, but never at the expense of accuracy.
Requirements
- Strong verbal and written communication skills
- High level of organization and attention to detail
- Naturally curious, self-motivated, and comfortable working independently
- Able to balance a high volume of work without sacrificing accuracy
- Comfortable receiving frequent, direct feedback and adjusting quickly
- A collaborative, low-ego approach to work — open to different workflows and communication styles
Nice To Haves
- Healthcare background is a plus
- Familiarity with DME (durable medical equipment) or medical supplies is a plus
Responsibilities
- Process healthcare orders end-to-end, including insurance verification and stock/inventory checks
- Communicate with providers via our portal to resolve missing information or clarify order details
- Meet and grow order volume and accuracy targets throughout training and beyond
- Flag issues, ask questions, and escalate when something doesn't look right
- Give and receive feedback regularly as part of a fast-paced, detail-oriented team
- Collaborate with teammates on shared goals — individual output rolls up to team performance
Benefits
- Occasional overtime opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
