Order Management and Production Coordinator

Basic Concepts•Anderson, SC

About The Position

The Order Management & Production Coordinator serves as the central coordination point between Sales, Engineering, Operations, Production, Inventory/Purchasing, and Finance for customer orders requiring engineered, configured, or custom products and services. This position is responsible for reviewing incoming purchase orders, contracts, and master service agreements; validating order requirements against quotations and supporting documentation; translating complex customer requirements into accurate sales orders and production work orders; coordinating engineering and production requirements; and ensuring orders are properly scheduled, released, and supported through execution. The position plays a critical role in maintaining alignment between customer requirements and BCI's manufacturing capabilities, including product configuration, engineering requirements, production capacity, material availability, work instructions, scheduling, and order completion. The Order Management & Production Coordinator also supports daily production prioritization and issue resolution by coordinating changes in schedule, material availability, work instructions, and production requirements across the organization. As a member of our Supply Chain team, you’ll have the opportunity to work with industry-leading suppliers and logistics partners, ensuring efficient and timely delivery of products that keep our customers safe. Our supply chain team is dedicated to optimizing processes, reducing lead times, and maintaining strong supplier relationships to meet our high standards of quality and reliability. With a focus on operational excellence and continuous improvement, you’ll be part of a team recognized for its strategic contributions to the company’s success. This role offers the chance to collaborate with top professionals in the field, playing a key role in driving the growth and efficiency of a company that’s a leader in safety solutions.

Requirements

Experience in order management, customer order processing, production coordination, manufacturing operations, scheduling, or a related function.
Experience working in a manufacturing environment, preferably involving engineered-to-order, configured, or custom products.
Strong ability to read and interpret quotations, purchase orders, drawings, product specifications, and other technical or commercial documentation.
Strong organizational skills and attention to detail.
Ability to manage multiple orders and priorities simultaneously while maintaining accuracy.
Strong problem-solving and follow-through skills.
Ability to work effectively across Sales, Engineering, Production, Operations, Inventory/Purchasing, and Finance.
Strong written and verbal communication skills.
Proficiency with ERP systems, Microsoft Office, and related business systems.
Ability to accurately navigate and execute transactions across multiple functional areas within an ERP system.
Ability to understand how customer requirements translate into engineering, material, scheduling, and production requirements.

Nice To Haves

Experience with engineered-to-order or make-to-order manufacturing.
Experience with ERP-based sales order, work order, inventory, or production transactions.
Experience with production scheduling or finite-capacity planning.
Understanding of manufacturing routings, work instructions, bills of material, and subassembly structures.
Understanding of inventory control and month-end inventory reconciliation.
Familiarity with shipping, freight coordination, invoicing, and purchasing processes.
Experience coordinating complex orders involving multiple internal functions and customer-specific requirements.

Responsibilities

Review customer orders, contracts, quotations, drawings, and supporting documentation for completeness and accuracy.
Verify pricing, quantities, configurations, delivery requirements, and other commercial and technical details.
Coordinate with Sales, Engineering, Operations, and customers to resolve discrepancies or obtain missing information.
Enter and maintain accurate sales orders in the ERP system and communicate order acknowledgements.
Schedule and prioritize customer orders based on required delivery dates, capacity, materials, and existing commitments.
Create and maintain work orders for subassemblies and finished products.
Coordinate with Engineering and Production to ensure required documentation and instructions are ready for execution.
Monitor order readiness, identify schedule risks, and coordinate priorities, rescheduling, and issue resolution.
Coordinate with Inventory/Purchasing to confirm material availability and address constraints affecting production.
Investigate inventory and work-order discrepancies impacting production, order completion, or financial reporting.
Support appropriate ERP transactions and inventory adjustments to maintain accurate records.
Serve as a key liaison between Sales, Engineering, Operations, Production, Inventory/Purchasing, and Finance.
Report daily bookings and order activity during SQDC meetings.
Lead production prioritization meetings and communicate changes in priorities, customer requirements, material availability, and schedule risks.
Escalate issues that may impact customer delivery, production performance, inventory accuracy, or financial reporting.
Maintain accurate order, scheduling, production, and purchase-order receipt information in the ERP system.
Provide backup support for outbound freight coordination.
Provide cross-functional support for customer setup, inventory, scheduling, shipping, invoicing, and purchasing as needed.