Order Management and Data Technology Specialist

Cargill • Shorewood, MN

6d • $65,000 - $80,000 • Onsite

About The Position

The Data and Technology Specialist II serves as the analytical driver of the customer service organization and is the contact for system, data, and technology matters related to order management across service levels and segments. The role requires understanding order management technologies, training and coaching customer service team members on tools and processes, and using advanced analytics to improve customer experience.

This position is part of Cargill’s Food Enterprise, which serves food manufacturers, food service customers, and retailers with a range of ingredients and branded products. The position is located in Wayzata, Minnesota. Relocation assistance is not provided, and Cargill will not sponsor work visas for this position.

Requirements

• Bachelor’s degree in a related field or equivalent experience.

Nice To Haves

• Understanding of order management technologies.
• Proficiency in Microsoft Excel, including complex formulas, PivotTables, and data visualization tools.
• Experience with Salesforce (LEAP), Power BI, SQL, EDI, and AI tools.

Responsibilities

• Check the accuracy and consistency of customer and contract data, credit, pricing, quality, delivery, and order documentation records, and resolve errors and discrepancies.
• Report and analyze metrics and work with involved functions to conduct root cause analysis, explain and clarify information, and identify resolutions.
• Support preparation and reporting of internal and external joint customer scorecards.
• Support customer-facing specialists in resolving customer issues of moderate complexity.
• Support and provide insights for process improvement and technology optimization projects.
• Support measurement of customer experience and process performance.
• Coach and train customer service organization members in order management tools and technologies.
• Independently resolve moderately complex issues with minimal supervision and escalate more complex issues to appropriate staff.
• Perform other duties as assigned.

Benefits

• Comprehensive benefit program, including medical and/or other benefits dependent on the position offered and hours worked.
• Eligible for a discretionary incentive award dependent on company and personal performance.
• Minnesota Sick and Safe Leave accruals of one hour for every 30 hours worked, up to 48 hours per calendar year unless otherwise provided by law.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level