Order Management Administrator
About The Position
Responsible for routine order processing and serving as day-to-day customer interface. This role involves manual order entry into the production planning system, processing customer order changes, communicating order status to customers, and releasing authorizations to the shipping department. The administrator will also validate order configurations for manufacturability and material/capacity availability, resolve scheduling conflicts, and coordinate expedite requests. Additionally, the role includes running routine reports, ensuring work orders are released to manufacturing on time, and providing support to the quality function for customer incident resolution.
Requirements
- Manual order entry into production planning system.
- Process customer order changes by entering customer requests into planning systems.
- Communicates order status to customer including initial committed ship dates (CSD's) and follow up on interim order changes.
- Release authorizations to shipping department to deliver product.
- Validates order configurations for manufacturability per customer's product rule sets.
- Validates material and capacity availability based on products ordered and in accordance with customer's requested ship dates.
- Resolve low level scheduling conflicts such as material and capacity availability issues.
- Coordination and communication of order expedite requests to production control- may include preliminary determination of material and capacity availability, lead-time restrictions, and modification of schedules within limited parameters.
- Runs routine reports in support of customer information requests and internal reporting requirements.
- Responsible for making sure work orders are released to manufacturing and authorizations for shipping are released in time to meet established goals for lead time, response time and committed ship dates.
- Provide support to quality function in resolution of customer incidents
Responsibilities
- Manual order entry into production planning system.
- Process customer order changes by entering customer requests into planning systems.
- Communicates order status to customer including initial committed ship dates (CSD's) and follow up on interim order changes.
- Release authorizations to shipping department to deliver product.
- Validates order configurations for manufacturability per customer's product rule sets.
- Validates material and capacity availability based on products ordered and in accordance with customer's requested ship dates.
- Resolve low level scheduling conflicts such as material and capacity availability issues.
- Coordination and communication of order expedite requests to production control- may include preliminary determination of material and capacity availability, lead-time restrictions, and modification of schedules within limited parameters.
- Runs routine reports in support of customer information requests and internal reporting requirements.
- Responsible for making sure work orders are released to manufacturing and authorizations for shipping are released in time to meet established goals for lead time, response time and committed ship dates.
- Provide support to quality function in resolution of customer incidents
Benefits
- Full range of medical, dental, and vision plans
- Life Insurance
- Short-term and Long-term Disability
- Matching 401(k) Contributions
- Vacation and Paid Sick Time
- Tuition Reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
