Order Management Administrator II

Razor•Fargo, ND

6d•$65,000 - $85,000

About The Position

Razor Consulting Solutions, Inc. is seeking a highly motivated Order Management Administrator II to support the full deal cycle for a client organization, including opportunity and quote support, order management and booking, provisioning and customer handoff, Salesforce data quality, and process improvement. The ideal candidate brings strong hands-on experience supporting B2B order management, Sales Operations, Deal Operations, Quote-to-Cash, or related functions and can independently manage both standard and complex transactions. Beyond day-to-day execution, this role is expected to evaluate current processes, policies, and procedures; identify opportunities for efficiency and transformation; and provide thoughtful recommendations to client leadership.

Requirements

3+ years of experience in Order Management, Sales Operations, Deal Desk, Revenue Operations, Contract Operations, Quote-to-Cash, or a related function.
Strong hands-on experience with Salesforce.
Experience supporting the full B2B deal cycle from opportunity and quoting through booking, provisioning, and post-sale handoff.
Ability to independently manage standard and complex orders, including exceptions, nonstandard requirements, and transactions requiring coordination across multiple teams.
Strong attention to detail, organization, prioritization, communication, and judgment.
Ability to analyze operational processes and business requirements, identify improvement opportunities, develop practical recommendations, and communicate them effectively to leadership and cross-functional stakeholders.

Nice To Haves

Experience in enterprise B2B technology, SaaS, hardware, or professional services environments.
Experience with CPQ, ERP, e-signature, contract management, billing, provisioning, or related business platforms.
Experience supporting international transactions, multi-element deals, or nonstandard commercial terms.
Experience with process improvement, workflow automation, transformation initiatives, or AI-enabled operational improvements.

Responsibilities

Partner with Sales to ensure opportunity, customer, product, pricing, timing, and commercial information is accurate and complete throughout the deal cycle.
Prepare and revise quotes, coordinate required approvals, resolve information gaps, and maintain opportunity, quote, approval, and supporting documentation in Salesforce.
Review executed agreements, purchase orders, quotes, approvals, and related documentation for completeness, accuracy, and consistency before booking.
Create and process orders, including complex deals that require research, cross-functional coordination, and sound judgment.
Identify discrepancies, exceptions, or nonstandard requirements; work with appropriate partners to resolve issues and escalate material risks or delays when needed.
Maintain accurate, audit-ready transaction records and support timely month-end and quarter-end execution.
Prepare provisioning documentation, including IAR forms, and coordinate handoff to technical, Customer Success, and other post-sales teams.
Use Salesforce as the primary system of record and maintain reports, views, queues, and data quality needed to support effective order management and operational visibility.
Partner with Sales Operations, Business Systems, Finance, Legal, and other stakeholders to document issues, clarify business requirements, test improvements, and support adoption of process or system changes.
Analyze current order management and related business processes, policies, procedures, and workflows to identify inefficiencies, recurring issues, risks, and optimization opportunities.
Develop and actively recommend process, policy, workflow, automation, and transformation improvements; provide advisor-level input to leadership on opportunities to improve efficiency, scalability, accuracy, and the customer experience.
Maintain procedures, checklists, and reference materials, and identify recurring delays, rework, or errors that may be addressed through process changes, automation, or AI-enabled workflows.