Order Administrator

Aston Carter•Newberg, OR

12h•$24 - $25•Onsite

About The Position

This contract role provides front-line customer service and order support in a fast-paced, team-based environment. You will handle a high volume of inbound calls and emails, perform basic order entry, and support a major digital transformation, including the migration from Microsoft AX to D365. The position offers structured training, dedicated mentorship, and the opportunity to gain hands-on experience with enterprise systems while contributing to a critical system go-live.

Requirements

At least 1 year of experience using Microsoft applications in an office or administrative setting.
At least 1 year of customer service or administrative experience with a confident and professional phone presence.
Proficiency with office routines and general clerical procedures.
Demonstrated keyboarding accuracy and efficiency, with the ability to proofread and correct errors effectively.
Basic data entry skills with a high level of accuracy.
General math skills and the ability to create electronic spreadsheets and database reports.
Experience using Microsoft Office, including Outlook and other core applications.
Strong customer service orientation and ability to handle a high volume of calls and emails.
Ability to understand and maintain confidentiality of information and materials.
Good written and verbal communication skills, using clear and effective communication methods.
Comfort working in an in-office, team-based environment.
Ability to learn new systems, processes, and tools quickly.
Strong attention to detail and organizational skills.

Nice To Haves

Experience supporting order management or customer service teams.
Exposure to ERP, CRM, or order management systems.
Experience working during system implementations, transitions, or digital transformation initiatives.
Familiarity with Microsoft Dynamics, OrderNet, or similar platforms (preferred but not required).
Experience in front desk, receptionist, secretarial, or general administrative assistance roles.
Ability to compile and modify reports using database tools and Microsoft Office.
Demonstrated ability to work effectively with leadership and cross-functional teams.
Interest in developing transferable skills in customer service, order processing, and enterprise systems.

Responsibilities

Answer a high volume of inbound phone calls, typically around one minute each, and route customers to the appropriate internal resources.
Serve as the first point of contact for customer inquiries, ensuring professional, friendly, and timely call handling.
Provide approximately 80% phone and email support to customers and internal teams.
Perform basic and minor order entry tasks during periods of lower call volume.
Handle approximately 20% basic order entry and administrative support for customer orders.
Enter and update customer orders accurately in Microsoft AX, Microsoft 365, and related systems.
Compile, create, and modify reports using database software and Microsoft Office applications.
Administer various programs, projects, and processes according to department requirements, acting as a resource for the department.
Maintain accuracy and attention to detail while working across multiple systems and tools.
Support the Order Support team during the Microsoft AX to D365 migration and related system transitions.
Follow established processes while adapting to new tools and workflows introduced through the digital transformation.
Escalate issues appropriately to Order Support level 2 or leadership when needed.
Maintain confidentiality of sensitive information and materials at all times.
Achieve and maintain established quality, productivity, and service standards.
Communicate clearly and professionally in both written and verbal interactions with customers and internal stakeholders.