Order Handling Specialist

ABB • Usa, SC

4d • Onsite

About The Position

In this role as Order Handling Specialist, you will have the opportunity to provide customer support, including technical support, order, and payment-related assistance to achieve target levels of service quality, operational efficiency, and customer satisfaction. Each day, you will implement customer support strategy to increase operational excellence and customer satisfaction in the sales process. You will also showcase your expertise by supporting achievement of established targets by overseeing progress and implementing improvement actions as needed. You will be mainly accountable for: Focusing on achievement of defined targets, including inventory turn on finished goods, requested on-time delivery, and Net Promoter Score. Processing orders by coordinating with Sales, Product Marketing, Logistics, and other internal teams to ensure that customers receive accurate and timely delivery of products. Acting as the first port of call for customers’ queries and orders and ensuring the resolution of customer issues. Supporting in after-sales service by resolving customer issues and ensuring effective and efficient customer communication by utilizing specific commercial communication tools.

Requirements

• Customer support or quality management experience in manufacturing
• Strong knowledge of Microsoft programs, Excel, Word, Power Point, Microsoft Outlook.
• Strong communication skills (oral and written).
• Candidates must already have a work authorization that would permit them to work for ABB in the US.

Nice To Haves

• Strong knowledge of ABB systems, SPINE, SAP, SOM, a plus.
• Operates in a fast-paced environment where critical decisions must be made quickly, and teamwork is essential.

Responsibilities

• Focusing on achievement of defined targets, including inventory turn on finished goods, requested on-time delivery, and Net Promoter Score.
• Processing orders by coordinating with Sales, Product Marketing, Logistics, and other internal teams to ensure that customers receive accurate and timely delivery of products.
• Acting as the first port of call for customers’ queries and orders and ensuring the resolution of customer issues.
• Supporting in after-sales service by resolving customer issues and ensuring effective and efficient customer communication by utilizing specific commercial communication tools.

Benefits

• Health, Life & Disability
• Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
• Choice between two dental plan options: Core and Core Plus
• Vision benefit
• Company paid life insurance (2X base pay)
• Company paid AD&D (1X base pay)
• Voluntary life and AD&D – 100% employee paid up to maximums
• Short Term Disability – up to 26 weeks – Company paid
• Long Term Disability – 60% of pay – Company paid.
• Ability to “buy-up” to 66 2/3% of pay.
• Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance
• Paid Parental Leave
• Employee Assistance Program
• Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
• Employee discount program
• 401k Savings Plan with Company Contributions
• Employee Stock Acquisition Plan (ESAP)
• 11 paid holidays.
• Salaried exempt positions are provided vacation under a permissive time away policy.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree