Order Fulfillment Supervisor

Sodexo•Santa Clara, CA

1d•Onsite

About The Position

Sodexo InReach is looking for a motivated Order Fulfillment Supervisor in Santa Clara, CA to serve as the critical link between our customer service team and warehouse operations. In this onsite role, you will own the fulfillment process end-to-end, ensuring every client order is filled at the highest possible rate. If you are a problem-solver who takes pride in delivering results, we want to hear from you. This role offers career growth opportunities in operations and supply chain, is a visible, high-impact role interfacing with client service and warehouse teams, and provides skill development in fulfillment strategy, inventory management, and team coordination.

Requirements

Order Fulfillment Supervisor or related experience in fulfillment, logistics, or warehouse operations
Strong customer service and communication skills; comfortable managing escalations
Ability to work onsite during fulfillment hours (7a-3p or 8a-4p shift)
Highly organized with strong attention to detail in a fast-paced environment
Experience coordinating across operational teams such as warehouse, logistics, or customer service
High School Diploma or GED or equivalent experience

Nice To Haves

Familiarity with inventory or warehouse management systems preferred

Responsibilities

Oversee the fulfillment of all client orders placed by the customer service team, targeting a 100% fill rate
Coordinate with the warehouse to confirm in-house availability; source acceptable alternatives when needed
Serve as the primary operational liaison between customer service and warehouse functions
Resolve order discrepancies and fulfillment gaps quickly and professionally
Validate incoming deliveries and ensure accurate inventory alignment
Communicate proactively with internal teams to keep fulfillment operations running smoothly