Supervisor I, Order fulfillment

Canadian Solar Inc.•Mesquite, TX

1d•Onsite

About The Position

At CS Power Systems, we're on a mission to transform lives by delivering clean, solar-powered electricity to millions worldwide—and we're just getting started. As a cutting-edge division of Canadian Solar, a global leader founded in 2001, we stand at the forefront of manufacturing high-performance solar panels, inverters, and advanced energy storage solutions. In this fast-growing, high-impact industry, our deep commitment to sustainability drives everything we do, creating innovative technologies that power a brighter, greener future. Across Canadian Solar's powerful ecosystem—including CS Power Systems, CSPowerTech, e-STORAGE, Recurrent Energy, MSS, and CSI Solar—we're deeply invested in our people's success. If you're passionate about renewable energy and want to "Make the Difference" by building a lasting positive impact on the planet and communities everywhere, join us at CS Power Systems—where your talent can help shape the clean energy revolution. The Order Fulfilment Supervisor is responsible for overseeing end-to-end order execution processes, including order processing, inventory allocation, picking/packing, shipping, and delivery coordination. This role ensures timely, accurate, and cost-effective order fulfilment while maintaining high customer satisfaction and operational efficiency.

Requirements

Bachelor’s degree in supply chain management, Logistics, Business Administration, or related field preferred, master’s degree preferred.
2-4 years of experience in order fulfilment, warehouse operations, or logistics.
Prior supervisory or team leader experience preferred.
Experience in manufacturing or automotive industry is a plus.
Strong understanding of supply chain processes (order fulfilment, inventory, logistics).
Experience with ERP/WMS systems.
Excellent problem-solving and analytical skills.
Strong communication and cross-functional coordination ability.
Ability to work in a fast-paced and dynamic environment.
Knowledge of compliance requirements (e.g., shipping regulations, hazardous materials handling) is a plus.

Responsibilities

Coordinate with Planning (PC), Material Control (MC), Warehouse (WHS), and Logistics teams to ensure smooth order flow.
Monitor order status and proactively resolve delays or exceptions.
Ensure compliance with FIFO principles and inventory allocation rules.
Oversee picking, packing, labeling, and shipping accuracy.
Ensure inventory accuracy through cycle counts and reconciliation.
Monitor stock levels and support inventory optimization strategies.
Ensure proper handling of special materials (e.g., hazardous or regulated goods if applicable).
Coordinate outbound shipments with carriers, 3PLs, and internal logistics teams.
Track shipments and ensure on-time delivery performance (OTD).
Manage transportation exceptions and escalate issues when necessary.
Optimize shipping methods to balance cost and service level.
Identify process gaps and drive continuous improvement initiatives.
Ensure SOP compliance across fulfilment operations.
Support implementation of WMS, SAP, or other systems enhancements.
Maintain compliance with safety, quality, and regulatory requirements.
Supervise and train fulfilment team members.
Assign daily tasks and monitor performance.
Develop team capabilities and ensure cross-functional collaboration.
Foster a culture of accountability, efficiency, and continuous improvement.
Track and report key KPIs such as: On-Time Delivery, Order Accuracy, Inventory Accuracy, Order Cycle Time.
Prepare daily/weekly/monthly operational reports.
Provide data-driven insights to management.