Order Fulfillment

The Container Store Inc.•New York, NY

18h•Onsite

About The Position

Our Order Fulfillment Team is responsible for processing up to 200 orders per day. This includes pulling orders for home delivery, in store pick up and store replenishment, as well as working with the merchandising team to replenish the products on the sales floor. In addition, the team is responsible for inventory control, which includes put away and movement of merchandise in our 15,000 sq. ft. Fulfillment Center. The company utilizes incredible technological support including RF handheld devices for all pulling, operations and inventory movement. Established in 1978, The Container Store has grown to be the leading specialty retailer of storage and organization products in the United States and the only national retailer solely devoted to the category. We provide creative, multifunctional, customizable storage and organization solutions that help our customers save time, save space and improve the quality of their lives. We foster a culture built around our Foundation Principles, which define how we approach our relationships with our employees, vendors, customers and communities and influence every aspect of our business.

Requirements

Is committed to working scheduled hours and supports changing business needs
Computer skills
Ability to travel between the Manhattan stores based on the business needs
Possesses a solid understanding and working knowledge of each store system application (CDC, new POS, Order Management, Order Actions, Order Administration, RF Applications for Order and Picking) and has the ability to apply each one appropriately to execute the job and manage the daily business needs
Is able to speak confidently and comfortably before groups of varying sizes and can adapt their delivery according to the needs of the audience
Ability to communicate clearly and effectively in a professional manner at all levels within and outside the organization
Ability to work in a constant state of alertness and a safe manner
Ability to quickly separate the mission-critical tasks from the lower priority tasks; focuses on the most value-added projects of the day or week
Flexible, with a positive attitude and passion for knowledge
Effective time management and organizational skills with the ability to successfully manage multiple projects at once
Detail oriented with solid organizational and prioritization skills while working quickly and accurately under pressure
Makes effective decisions in the best interest of our customers and our company, taking care to objectively process information
Ability to work within and exemplify The Container Store brand which we describe as matchless, fun, authentic, team, sustainable, life-changing, unique, trust and partnership
You are at least 18 years of age.

Nice To Haves

College degree preferred
Retail experience and stockroom logistics experience a plus

Responsibilities

Ensures that all work assignments are being completed on time
Consistently arrives promptly to work the assigned schedule
Maintains proficiency, accuracy, pace and safety in all tasks and roles in the Manhattan Fulfillment center including the ability to pick (elfa, general merchandise, and floor), cut, locate, consolidate, bundle and expedite
Understands inventory management and its importance to support customer service and sales. Promotes an overall inventory culture as well as a commitment to accuracy in stockroom and floor locations as well as within individual orders
Provides phone coverage and support that is professional, courteous and displays good business judgment. Checks voicemail and email consistently, ensuring timely communication to our customers.
Engages with customers to solve their organizational challenges. Consistently works to improve product knowledge and shares information with customers and the store team.
Demonstrates enthusiastic and productive behavior, with the fulfillment team to provide exceptional service to our customers and meet or exceed company goals and objectives
Supports all company initiatives and directives, campaigns and special events in a timely manner
Responsible for supporting store sales goals in partnership with the store team each day
Maintains a safe working and shopping environment, utilizing all available resources, ensuring safety and security of the employees, customers and property
Responsible for maintaining discretion related to all confidential/sensitive company and customer information
Performs other requested tasks and duties

Benefits

Rewarding pay to recognize the value you bring to the team. Starting at $17.00 an hour, up to $18.00 an hour.
Competitive health, dental, and vision plans to keep you and your loved ones well.
401(k) retirement savings plan with optional investment guidance and assistance offered through Fidelity.
Unique "1equals3" website for easy access to your benefits information and company updates.
Competitive sick pay and PTO plan to ensure you can take time off to recharge and come back feeling your best.
Peace-of-mind benefits: Basic life insurance, disability insurance options, accident insurance, critical illness insurance, hospital indemnity insurance and flexible spending accounts (FSAs).
Family-focused support: Considerate parental leave policies, adoption and surrogacy assistance, and fertility & maternity support program.
Work-life balance boosters: Paid holidays, gym membership discounts, and a qualified transportation benefits program to save on commutes.
Discounts galore: Enjoy a hefty discount on our amazing products, including merchandise, custom spaces, and services, gift cards, and pet insurance (because fur-babies matter!).
Recognition you deserve: We honor our employees with service awards and retirement gifts, celebrate those who exemplify our core principles, and recognize exceptional daily contributions.
Thriving with diversity: Participate in our Employee Resource and Affinity Groups and help guide how we give back to the community, while having a space to connect, support one another, and celebrate cultural heritages.
Fun and collaborative work environment where you can learn, grow, and make a real difference.