Order Fulfillment Manager

Feeding San Diego • San Diego, CA

11d • $70,000 - $80,000 • Onsite

About The Position

Under the supervision of the Director of Operations, the Order Fulfillment Manager is responsible for managing and optimizing the entire order fulfillment process from order receipt to delivery. This role ensures that agency orders are processed efficiently, accurately, and delivered on time while maintaining high standards of quality and service. This role involves managing the Order Fulfillment team, optimizing processes, following all personal safety/food safety regulations and coordinating with various departments to achieve Feeding San Diego’s mission.

Requirements

• 5+ years of experience in order fulfillment, warehouse management, logistics, experience in food distribution programs or a similar role
• 2+ years in a leadership or managerial position.
• Proficiency in order management systems, ERP software, and Microsoft Office Suite.
• Strong leadership and team management skills, with the ability to motivate and develop team members.
• Ability to analyze data, identify trends, and make informed decisions.
• Excellent verbal and written communication skills; ability to communicate effectively with team members.
• Proactive approach to identifying and resolving operational issues.
• Strong organizational and time-management skills; ability to handle multiple priorities and projects.
• Commitment to delivering high-quality service and customer satisfaction.
• Experience in process optimization and continuous improvement initiatives.
• Reliable transportation and possess and maintain a valid California driver’s license, a satisfactory driving record, including proof of personal vehicle insurance coverage and insurability under the Agency’s insurance carrier standards.
• Must be able to obtain and keep a forklift and electric pallet jack certification. Training will be provided.

Nice To Haves

• A.A. or B.A. degree from an accredited college with a concentration of course work in Business Management, Social Services, Receiving & Distribution Services or comparable course of study

Responsibilities

• Oversee the end-to-end Order fulfillment process including agency order entry, picking, packing, staging, and delivery.
• Develop and implement strategies to streamline and improve order processing workflows.
• Ensure agency orders are fulfilled accurately and timely in accordance with Feeding San Diego standards.
• Lead, coach, and develop the Order Fulfillment team, including Assistant Managers, Coordinators, and team members.
• Conduct regular performance reviews and provide feedback to team members.
• Foster a positive and productive work environment that encourages teamwork and continuous improvement.
• Implement quality control procedures to ensure order accuracy and product quality.
• Address and resolve order-related issues, discrepancies, and agency complaints.
• Develop and monitor key performance indicators (KPIs) for order accuracy, fulfillment time, and customer satisfaction.
• Oversee the use of Ceres (operating system), scanners and other technology to improve efficiency and accuracy.
• Work with IT and operations teams to troubleshoot system issues and implement enhancements.
• Ensure data integrity and accuracy in order processing.
• Identify opportunities for process optimization and cost reduction in the order fulfillment process.
• Lead initiatives to improve fulfillment speed, accuracy, and efficiency.
• Stay updated on industry trends and best practices in order fulfillment and logistics.
• Collaborate with all departments to ensure alignment and coordination.
• Participate in planning and forecasting activities to align order fulfillment with Feeding San Diego objectives.
• Ensure compliance with company policies, procedures, and safety regulations.
• Promote a safe working environment and ensure adherence to safety standards and practices.
• Develop and implement training programs for safety and compliance.
• Prepare and analyze reports on order fulfillment metrics, inventory levels, and team performance.
• Provide insights and recommendations to senior management based on data analysis.
• Develop and monitor budget for the Order Fulfillment department.

Benefits

• Employer sponsored healthcare benefits at platinum level for medical
• 401K retirement plan with company matching
• Flexible work environment
• Attractive, welcoming office
• Supportive time off policies including vacation, sick, & company holidays; accrue 20 days of PTO in first year
• Learning & development and recognition programs

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree