Order Fulfillment Specialist

Quaker Windows•Freeburg, MO

3d•Onsite

About The Position

The Order Fulfillment Specialist is responsible for managing and monitoring Luxury order fulfillment to ensure timely delivery and customer satisfaction. The position involves tracking new and existing orders, identifying potential delays, and prioritizing shipments based on dock dates and completion status. It requires proactive communication with dealers regarding order status and partial shipment options, as well as coordination with manufacturing and shipping teams to execute partial shipments and resolve back-orders.

Requirements

Proficient with Microsoft Office software: Excel, Word, Outlook
Proficient knowledge of Quaker's Luxury product offerings and options
Proficient knowledge of Quaker's Q1 quote and order system / platform
Proficient knowledge of Quaker's backend green screen order system
Organization
Attention to Detail
Time Management
Customer Service Focused
Accuracy
Excellent Written and Verbal Communication Skills or Collaboration and Team Building

Nice To Haves

High school diploma or a passed General Education Development test preferred
Minimum 2 Years Manufacturing Experience
Minimum 2 Years Experience with Quaker's Product

Responsibilities

Daily monitor new Luxury orders and existing Luxury orders approaching 80% completion
Identify Luxury orders that are not going to be completed by the Dock Date
Prioritize orders by Dock Date and /or their percentage of completion
Contact Dealers with status updates then verify if they'll accept partial shipments
Coordinate with Quaker's Shipping & Manufacturing teams to ship partially filled Luxury orders
Work with the Manufacturing Teams to get the partial orders to Shipping
Work with the Shipping Teams to get the partial orders loaded
Monitor backorders that have missed the Dock Date until completion
Initiate email and phone correspondence to Dealers to provide on orders
Prompt and regular attendance at an assigned work location.
Interact and communicate with employees and customers in an appropriate manner.
Availability on site to confer with staff members with whom the employee must interact on a regular basis.
Communicate via email, prepare reports and work schedules.
Review and analyze data and information concerning all outstanding Luxury orders.
Complete assigned tasks/projects in a timely manner.