Order Fulfillment Director

Greenbridge•Mentor, OH

just now

About The Position

Reporting to the COO, the Order Fulfillment Director is responsible for the accurate and efficient processing of customer orders. This role serves as a critical link between customers, sales, production, and logistics to ensure orders are entered, scheduled, fulfilled, and delivered on time. The ideal candidate thrives in a fast-paced environment, demonstrates strong attention to detail, and can manage multiple priorities without sacrificing accuracy.

Requirements

Attention to Detail: Ability to maintain high accuracy in a fast-paced, high-volume setting
Multitasking: Skilled at managing multiple orders and priorities simultaneously
Communication: Clear and professional communication with internal and external teams
Problem-Solving: Ability to quickly identify and resolve order-related issues
Adaptability: Comfortable working in a dynamic manufacturing environment with shifting priorities

Responsibilities

Accurately review and manage customer orders in ERP systems with a strong focus on speed and precision
Review orders for completeness, pricing accuracy, lead times, and product specifications, customer delivery dates
Coordinate with production planning and scheduling teams to ensure timely fulfillment
Communicate order status, delays, and updates proactively to internal stakeholders and customers
Resolve order discrepancies, including pricing, quantity, shipping dates, and product issues (schedule dates etc.)
Monitor inventory levels and collaborate with supply chain teams to prevent stock outs or delays
Prioritize and expedite urgent orders as needed to meet customer demands
Maintain detailed and organized order records and documentation
Support continuous improvement efforts to streamline order processing workflows
Ensure compliance with company policies, customer requirements, and quality standards
Overtime, develop and track the prediction of orders based on order patterns of customers servicing different markets.
Develop and implement programs & process to support sustainable customer fulfillment support.
Analyzing sales history to help predict customer order, needs, and demand