Order Fulfillment Coordinator

The Gund Company•Cedar Lake, IN

8d•Onsite

About The Position

The Gund Company has an immediate opening for a full-time Order Fulfillment Coordinator to join our team! This role is responsible for managing the full order fulfillment process to ensure complete customer satisfaction. This includes processing orders, handling customer inquiries, and working with internal teams to meet customer needs. This role requires strong communication skills, attention to detail, and the ability to work independently with minimal supervision. The Gund Company is a leader in engineered material solutions, specializing in customized electrical insulation products, and prides itself on delivering high-quality products and excellent customer service.

Requirements

High school graduate reading, communication, math and problem-solving skills with 2+ years’ experience.
Flexibility to work overtime and adjust to emergency production needs.
Proficiency with Windows based software including Microsoft Office Applications.

Nice To Haves

College degree in business or equivalent experience with formal training, preferred.
Previous experience in a manufacturing environment.
Familiarity with reading and interpreting technical drawings.

Responsibilities

Implement and manage the Order Fulfillment Process with precision and efficiency in an extremely responsive manner for the customer.
Navigate through ERP-CRM software and database systems to enter quotes and customer orders as well as maintain and update software with customer notations (SSC-Sales, Service, Calls).
Accurately respond to customer inquiries and quote requests in an expeditious and complete manner.
Build relationships with TGC’s customer base to fully understand the customer’s requirements, communicate them to our production and sales team.
Manage customer inventory requirements through use of Purchase Requisition Process