Order Fulfillment Coordinator

Philips•Murrysville, PA

7d•$22 - $34•Onsite

About The Position

Serving as the primary point of contact for assigned customer accounts, delivering responsive support and ensuring a high level of customer satisfaction. Managing customer inquiries, complaints, order requests, and escalations while setting clear expectations and providing proactive communication throughout the resolution process. Maintaining the integrity of customer master data across SAP and related business systems to support operational accuracy and business continuity. Overseeing account updates related to hierarchies, acquisitions, mergers, closures, and data governance initiatives while supporting ongoing data quality improvements. Analyzing customer performance metrics, account trends, and key performance indicators to identify risks, opportunities, and areas for service enhancement. Generating and distributes customer-specific reports that support decision-making and continuous improvement efforts. Collaborating closely with Sales, Manufacturing, Distribution, Supply Chain, and other cross-functional teams to support customer needs and ensure successful order fulfillment. Partnering with internal stakeholders to resolve complex issues, manage backorders, address pricing concerns, and drive positive customer outcomes. Applying strong problem-solving and quality-focused practices to identify and resolve customer and operational challenges. Implementing both corrective and preventative solutions while adhering to established quality procedures, standard work processes, and continuous improvement initiatives.

Requirements

2+ years of experience in Order Management, Order Fulfillment or a similar discipline.
Working knowledge of SAP (or similar ERP) and MS Office programs, including Excel.
Strong customer service and problem resolution skills.
Strong communicator, both written and verbal.
High School Diploma or Vocational Education.
Must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.

Nice To Haves

Experience solving non-routine product, pricing and shipping issues

Responsibilities

Serve as the primary point of contact for assigned customer accounts, delivering responsive support and ensuring a high level of customer satisfaction.
Manage customer inquiries, complaints, order requests, and escalations while setting clear expectations and providing proactive communication throughout the resolution process.
Maintain the integrity of customer master data across SAP and related business systems to support operational accuracy and business continuity.
Oversee account updates related to hierarchies, acquisitions, mergers, closures, and data governance initiatives while supporting ongoing data quality improvements.
Analyze customer performance metrics, account trends, and key performance indicators to identify risks, opportunities, and areas for service enhancement.
Generate and distribute customer-specific reports that support decision-making and continuous improvement efforts.
Collaborate closely with Sales, Manufacturing, Distribution, Supply Chain, and other cross-functional teams to support customer needs and ensure successful order fulfillment.
Partner with internal stakeholders to resolve complex issues, manage backorders, address pricing concerns, and drive positive customer outcomes.
Apply strong problem-solving and quality-focused practices to identify and resolve customer and operational challenges.
Implement both corrective and preventative solutions while adhering to established quality procedures, standard work processes, and continuous improvement initiatives.