Order Fulfillment Coordinator, Diamonds Direct
About The Position
The Order Fulfillment Coordinator is responsible for executing standardized operational tasks on behalf of stores, ensuring accuracy, consistency, and speed across order processing, inventory data, and vendor coordination. This role serves as a critical execution layer within Central Operations, partnering with store fulfillment. The company prides itself on finding talent with a certain set of characteristics, referred to as RHINOs, individuals with an unmatched work ethic, determined to do whatever it takes plus some, passionate about what they do and who they do it for, always taking ownership of their work by consistently charging forward, and exhibiting humility. The company emphasizes that for the business to succeed, it takes EVERYONE.
Requirements
- Strong operational execution and attention to detail
- Comfort working in high-volume, process-driven environments
- Ability to follow standardized workflows and escalate appropriately
- Clear written communication skills for store and vendor interactions
Nice To Haves
- Experience with inventory systems, job orders, or retail operations strongly preferred
Responsibilities
- Create and process job orders, special orders and shop supplies
- Monitor order status, exceptions, and delays; escalate when service levels are at risk
- Support central receiving workflows and validate stock receipts before store distribution
- Assist with order-related customer or store inquiries routed to Central Ops
- Create, maintain, and correct SKUs (including diamond and lab SKUs)
- Ensure pricing accuracy, vendor alignment, and system data integrity
- Resolve duplicate or incorrect SKUs tied to job orders or memo items
- Support QC workflows (diamond testing, validation, and receipt checks)
- Support vendor coordination activities (shipping confirmations, memo returns, discrepancies)
- Assist with memo reporting, reconciliation, and exception tracking
- Ensure vendors are following centralized shipping instructions to Charlotte and vendor follow-ups
- Support shop supply ordering
- Support centralized reporting by maintaining accurate operational data
- Track order backlogs, aging, and exceptions for leadership visibility
- Assist in audit preparation and end-of-period cleanup activities
- Serve as a first-line Central Ops support resource for store operations questions
- Provide consistent, documented responses aligned to Central Ops process guides
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
