Order Fulfillment Coordinator, Diamonds Direct

Signet Jewelers•Charlotte, NC

About The Position

The Order Fulfillment Coordinator is responsible for executing standardized operational tasks on behalf of stores, ensuring accuracy, consistency, and speed across order processing, inventory data, and vendor coordination. This role serves as a critical execution layer within Central Operations, partnering with store fulfillment.

Requirements

Strong operational execution and attention to detail
Comfort working in high-volume, process-driven environments
Ability to follow standardized workflows and escalate appropriately
Experience with inventory systems, job orders, or retail operations strongly preferred
Clear written communication skills for store and vendor interactions

Responsibilities

Create and process job orders, special orders and shop supplies
Monitor order status, exceptions, and delays; escalate when service levels are at risk
Support central receiving workflows and validate stock receipts before store distribution
Assist with order-related customer or store inquiries routed to Central Ops
Create, maintain, and correct SKUs (including diamond and lab SKUs)
Ensure pricing accuracy, vendor alignment, and system data integrity
Resolve duplicate or incorrect SKUs tied to job orders or memo items
Support QC workflows (diamond testing, validation, and receipt checks)
Support vendor coordination activities (shipping confirmations, memo returns, discrepancies)
Assist with memo reporting, reconciliation, and exception tracking
Ensure vendors are following centralized shipping instructions to Charlotte and vendor follow-ups
Support shop supply ordering
Support centralized reporting by maintaining accurate operational data
Track order backlogs, aging, and exceptions for leadership visibility
Assist in audit preparation and end-of-period cleanup activities
Serve as a first-line Central Ops support resource for store operations questions
Provide consistent, documented responses aligned to Central Ops process guides