Order Fulfillment Channel Manager

GM • Warren, MI

8d • Hybrid

About The Position

The Order Fulfillment Channel Manager leads cross-functional execution of vehicle order fulfillment for new vehicle launches and ongoing model-year programs. The role is the primary liaison between Order Fulfillment and Chevrolet, Buick GMC, and Cadillac brand channel partners, sales, marketing, product, manufacturing, logistics, distribution, dealers, and customer-facing teams. The manager aligns priorities, resolves issues, and supports timely go-to-market execution while balancing customer and dealer needs with production, supply chain, and business requirements.

Day-to-day work includes leading cross-functional activities, facilitating business reviews, coordinating allocation and dealer-order activities, analyzing operational issues, and improving execution processes. The role is hybrid, with the selected candidate expected to report to a specific location at least three times a week or at another frequency set by their manager. Relocation benefits are available to candidates who qualify under company policy. GM does not provide immigration-related sponsorship for this role.

Requirements

• Bachelor’s degree or equivalent professional experience.
• At least 5 years of experience in order fulfillment, distribution, supply chain, operations, or a related business function.
• Experience analyzing operational issues and applying mathematical reasoning.
• Proficiency with Microsoft Office or Google Workplace.

Nice To Haves

• Experience working in a fast-paced, ambiguous, or start-up environment.
• Experience supporting vehicle launches, model-year changes, allocation, dealer ordering, or go-to-market execution.
• Automotive product or industry knowledge, including familiarity with vehicle product terminology and data standards.
• Demonstrated ability to lead cross-functional teams through influence, build productive partnerships, and collaborate across teams without direct authority.
• Strong written and verbal communication skills.
• Ability to organize, plan, prioritize, and manage multiple competing priorities while maintaining attention to detail and learning quickly.

Responsibilities

• Lead cross-functional teams through launch and model-year order fulfillment activities, communicating priorities, decisions, risks, and next steps.
• Facilitate recurring business reviews and working sessions with sales, marketing, product, distribution, manufacturing, logistics, and related partners.
• Coordinate allocation, dealer consensus, and dealer order-submission activities in accordance with approved processes and timing.
• Analyze complex operational issues, develop practical solutions, and communicate recommendations that support customer experience and business results.
• Improve processes and strengthen collaboration to increase execution reliability across vehicle programs.

Benefits

• Relocation benefits are available for candidates who qualify under company policy.
• GM provides resources intended to support employee well-being at work and at home; specific benefits are not listed in the posting.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level