Order Entry Technician

Sonova AG•Mississauga, ON

2d•Hybrid

About The Position

The Order Entry Technician is responsible for processing customer orders within internal systems and routing them to the appropriate departments. This role also supports credit processing, order updates, and customer instrument setting management while ensuring accuracy and quality standards are maintained throughout the process.

Requirements

Previous general office experience required
High school diploma or equivalent required
Strong organizational skills and attention to detail
Excellent time management and multitasking abilities
Ability to work independently and within a team environment
Strong problem-solving skills
Ability to follow work instructions precisely
Professional proficiency in English required
Basic computer skills required
A minimum of 200Mb/sec download and 10Mb/sec upload speed internet connectivity is required to support any remote/hybrid employee functionality at Sonova

Nice To Haves

Previous data entry experience preferred
Postsecondary education is considered an asset
French language skills are considered an asset
SAP and Salesforce experience preferred
Minimum typing speed of 30 WPM preferred
Ability to identify inconsistencies within orders

Responsibilities

Enter new, remake, and service orders into the system
Release EDX orders accurately and efficiently
Process Salesforce cases and customer requests
Support credit return processing activities
Read and save incoming customer instrument settings
Maintain accurate order updates and documentation
Perform quality control functions in accordance with ISO Quality Policy standards
Communicate with internal departments regarding order clarification and updates
Follow all safety, ESD, workplace cleanliness, and company policy requirements
Support additional functions as assigned by leadership