Order Entry Technician

Trilogy Health Services • Charlotte, NC

1d • Onsite

About The Position

Life at Synchrony Pharmacy is about meaningful work, supportive people, and a schedule that truly allows for balance. As a long-term care pharmacy, our teams support senior living communities rather than high-traffic retail pharmacies so you can focus on quality, accuracy, and patient care without the pressure of being customer-facing. A six-month “blue-badge” training period is designed to set you up for success, with ongoing mentorship, questions encouraged, and a team that always has your back. The role is in a closed-door pharmacy environment with a team-based workflow and no customer-facing duties. Predictable hours offer flexibility for students to maintain work/life balance.

Requirements

• Accurately and efficiently entering customer orders into a company's system.
• Ensuring that all order details, such as product type, quantity, pricing, and shipping information, are entered correctly.
• Communicating with customers to clarify order details or resolve any issues that may arise.
• Attention to detail, strong data entry skills, and excellent communication abilities are essential for this role.
• High School / GED
• 1-3 years experience
• Board Licensed and/or Certified Pharmacy Technician (CPhT) consistent with state requirements.
• Sitting, standing, bending, reaching, stretching, stooping, walking, and moving intermittently during working hours.
• Must be able to lift at least 20lbs.
• Must be able to maintain verbal and written communication with co-workers, supervisors, residents, family members, visitors, vendors, and all business associates outside of the health campus.

Responsibilities

• Enters customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased into the order entry system.
• Verifies and enters physician information into the system.
• Enters new medication orders and enters refills.
• Triage, correlates and distributes orders obtained from document imagining software.
• Receives and responds to customer complaints and/or issues.
• Forwards escalated concerns to the Order Entry Supervisor.
• Reviews and verifies customer and order information for correctness, checking it against previously obtained information as necessary.
• Assists specified departments in the preparation and shipment of orders to designated locations.
• Evaluates inventory records to determine availability of requested medication.
• Reviews orders for completeness according to reporting procedures and forwards incomplete orders for further processing.
• Answers phone calls from customers and provides customer services solutions.
• Other duties as assigned.

Benefits

• Meaningful Long Term Care work by supporting senior living communities and residents every day
• Closed-door pharmacy environment with a team-based workflow and no customer-facing duties
• Predictable hours with flexibility for students to maintain work/life balance
• A six-month “blue-badge” training period designed to set you up for success, with ongoing mentorship, questions encouraged, and a team that always has your back

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED