Order Entry

IFab Corporation•Gastonia, NC

About The Position

The Order Entry Specialist is responsible for accurately processing customer orders, maintaining order documentation, and supporting communication between customers and internal departments. This role plays a critical part in ensuring timely and accurate order entry, customer satisfaction, and efficient coordination between Sales, Customer Service, Production, Warehouse, and Shipping teams. The ideal candidate is detail-oriented, organized, and capable of managing multiple priorities in a fast-paced manufacturing environment. Strong communication skills, accuracy, and the ability to work collaboratively across departments are essential for success in this role.

Requirements

High school diploma or equivalent required
Proven experience in order entry or a related administrative role.
Proficiency in using computer systems and data entry software.
Strong attention to detail and accuracy.
Excellent communication and interpersonal skills.
Ability to work collaboratively in a team environment.
Strong organizational and multitasking skills.
Ability to prioritize work in a fast-paced environment.
Professional customer service mindset and problem-solving skills.

Nice To Haves

additional education or training in data entry is a plus
Familiarity with inventory management systems is desirable

Responsibilities

Accurately input customer orders into the company's database or order management system.
Verify order information for completeness and accuracy.
Ensure timely and error-free order entry to meet customer expectations.
Collaborate with Sales, Customer Service, and Warehouse teams to resolve any order-related issues or discrepancies.
Communicate with customers to obtain additional information or clarify order details when necessary.
Maintain organized and up-to-date records of all orders and related information.
Generate and distribute order confirmation and shipping documentation as needed.
Conduct routine checks to identify and rectify errors in order entries.
Work closely with Quality Assurance teams to ensure order accuracy and compliance with company policies.
Prioritize and manage workload to meet order processing deadlines.
Identify urgent orders and expedite their processing as needed.
Provide support to customers regarding order status, changes, or cancellations.
Address customer inquiries and concerns in a professional and timely manner.
Contribute ideas and suggestions for process improvements to enhance efficiency and accuracy in order entry.