Order Entry Specialist

ASSA ABLOY • Phoenix, AZ

1d • Onsite

About The Position

This position will be based onsite at our Southwest Phoenix location located off the 202 Freeway and Lower Buckeye Rd. The Order Entry Specialist will accurately enter and process orders placed by our customers into the system for production / manufacturing. This includes interpreting product specifications and researching drawings. The role involves performing all duties relating to the processing of customer orders with a high degree of accuracy, assisting customers with technical inquiries and problems while maintaining appropriate metrics and KPIs, and communicating with customers on discrepancies, order conflicts, and shipping delays. The specialist will follow up to ensure customer issues are resolved promptly and thoroughly, and continuously evaluate and identify opportunities to drive process improvements that positively impact the customer experience. The role also requires promoting a safe and harmonious working environment, adhering to the ASSA ABLOY Code of Conduct and Health & Safety Policy.

Requirements

• High School Diploma or GED equivalent required.
• Proficiency with Math, Basic Geometry and Algebra skills.
• Excellent computer skills preferred (Word, Excel, Internet, email, etc.).
• Proficient communication skills, both verbal and written.
• Excellent analytical, problem-solving, organizational, follow-up and a sense of urgency are required.
• Must excel working in a fast-paced environment.
• Regular, reliable, and punctual attendance.

Nice To Haves

• Previous exposure to reading schematics, blueprints, renderings or architectural drawings is highly desirable.
• Previous experience/exposure to working within the Door, Building Materials and/or Hollow Metal industries are highly desirable.

Responsibilities

• Accurately enter and process orders placed by customers into the system for production / manufacturing.
• Interpret product specifications and research drawings.
• Perform all duties relating to the processing of customer orders with a high degree of accuracy (orders range from basic stock to highly configured).
• Assist customers with technical inquiries and problems while maintaining appropriate metrics and KPIs.
• Communicate with customers on discrepancies, order conflicts, and shipping delays.
• Follow up to ensure customer issues are resolved promptly and thoroughly.
• Continuously evaluate and identify opportunities to drive process improvements that positively impact the overall customer experience.
• Perform other duties as required.
• Continually promote a safe and harmonious working environment, demonstrating strict adherence to the ASSA ABLOY Code of Conduct and ASSA ABLOY Health & Safety Policy.

Benefits

• Competitive Salary
• Paid Vacation, Sick Time, and paid Company Holidays
• Medical, Dental, Vision, Short and Long-term Disability, Life and AD&D Insurance
• 401(k) Program with company contributions
• Tuition Reimbursement, Learning and Career Development opportunities
• Flexible Spending
• Employee Assistance Program
• Discount portal
• Recognition, well-being, and employee experience programs designed to support and celebrate you throughout your career

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED