Order Entry Specialist

ZEISS Group • Toronto, ON

5d • CA$38,000 - CA$48,000 • Onsite

About The Position

As a Order Entry Specialist, you get to work with an astonishing team that plays a vital role in Carl ZEISS Vision Canada. Show case your skills and experience with process enhancement. This role fulfills the function of preparing jobs with proper orders to go through the production line in a manner that will result in the job passing the first time through, as per the customer's demand.

Requirements

• High School Diploma, some college preferred.
• Two to three years experience in order entry preferably in the optical industry.
• Must be proficient in the use of Excel and Word.
• Ability to enter information in the internal system or other SAP based software accurately.
• Ability to process orders swiftly to avoid bottlenecks.
• Ability to recognize missing or invalid information on work orders.
• Good communication skills.
• Ability to work under pressure and multitask.
• Knowledge of lens availabilities and troubleshooting ordering issues within systems.
• Good understanding of lab entry systems to perform various task.

Responsibilities

• Sorts incoming customer orders and establish proper priorities.
• Keys into the systems all required information from work orders (faxes, mail-in, phone-in orders).
• Reviews, edits, and categorizes online orders, confirming proper coding and data accuracy.
• Edits comments to the labs to ensure clear information is transmitted through the lab's processing system.
• Collects and maintains knowledge of product portfolio and coating combinations.
• Applies any special billing codes to ensure correct billing.
• Archives and processes redoes, assigning proper redo codes.
• Restarts escalated orders after researching and troubleshooting.
• Places frame orders with Frame Suppliers for our lens package orders.
• Sends frame back-order updates to the sales team.
• Follows up on back orders and replacement frames.
• Transmit outsourced glass orders, specialty jobs, mirrors and premium 1.74 index material jobs to outsource lab though our internal systems.
• Runs archive reports.
• Records hourly processing numbers.
• Monitors E-mail and Interoffice communication system.
• Other duties as required.

Benefits

• Medical
• Vision
• Dental
• RPP
• Employee Assistance Program
• Paid time off including vacation, personal, and sick days
• performance bonus

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED