Order Entry Specialist/Receptionist

Share Corporation•Milwaukee, WI

8d•Onsite

About The Position

The Order Entry Specialist/receptionist is responsible for accurately processing customer orders and providing exceptional customer service across multiple communication channels. This role serves as a primary point of contact for customers and visitors while ensuring efficient order management and administrative support.

Requirements

High school diploma or equivalent required
Previous order entry experience in an office environment
Proficiency with Microsoft Office Suite, particularly Outlook
Experience using order entry or ERP systems (SAP preferred)
Ability to process credit cards and other payment methods
Strong multitasking, prioritization, and organizational skills
Professional and courteous communication skills
Strong problem-solving and critical-thinking abilities
Ability to wear required personal protective equipment when necessary

Responsibilities

Accurately enter and process 20+ customer orders daily in the SAP system
Review complex purchase orders and ensure all required information is complete and accurate
Respond to customer inquiries via phone, email, and in-person regarding orders, products, and services
Obtain and verify order-related details including payment, freight, availability, and order status
Follow up with customers to resolve discrepancies or issues in a timely manner
Coordinate with internal departments on shipping and billing processes
Provide backup receptionist coverage, including greeting visitors and managing invoicing paperwork
Screen and route incoming calls and communications appropriately
Stay informed on inventory levels and product availability