Order Entry Service Representative
About The Position
Teledyne LeCroy Inc. ( www.teledynelecroy.com ), is a world-leading designer, manufacturer & distributor of high-speed electronic equipment located in Chestnut Ridge, NY (Rockland County). We are currently seeking an Order Entry Service Representative to support our service team. This role serves as a key point of contact for customers, managing order entry, quotations, and service requests while delivering a high level of responsiveness and accuracy. In this position, the right candidate will interact directly with customers to support return merchandise authorizations (RMAs) for repairs, calibrations, and upgrades, and will work closely with service technicians to provide timely updates on customer equipment status.
Requirements
- 2-5 years previous related customer service experience
- Experience working in a manufacturing or similar operational environment
- Experience with international shipping
- Experience with ERP booking system
- Strong proficiency with email communication
- Excellent skills in Microsoft Excel, Microsoft Word, and data entry
- Understanding of common payment terms
- Knowledge of product lead times and order fulfillment processes
- Highly detail‑oriented with the ability to multitask and manage competing priorities
- Ability to work independently, take initiative, and proactively resolve open items
Responsibilities
- Interact with customers to initiate and process RMAs for repairs, calibrations, and upgrades
- Accurately enter customer orders into the ERP booking system
- Review and proof all orders for accuracy, releasing them by the end of each business day
- Ensure all required documentation and paperwork are properly filed and maintained for each order
- Prepare, print, and email sales order acknowledgements to customers
- Investigate and resolve order discrepancies in a timely and professional manner
- Prepare formal quotations or proposals upon customer request
- Enter and track quotations within the Salesforce database
- Coordinate shipment of equipment to third‑party vendors for calibration or repair
- Deliver consistent, high‑quality customer service with strong attention to detail
- Answer inbound calls on the service phone line, assisting customers directly or routing calls to the appropriate team
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
101-250 employees
