Order Entry Representative/customer Support

Aston Carter•Allen Park, MI

2d•Onsite

About The Position

Client is seeking a detail‑oriented Customer Service / Order Entry Administrator to support our sales and production operations. This role is responsible for accurate order entry, data management, and ongoing communication with internal teams and customers to ensure pricing, scheduling, and order details are correct from start to finish. This position reports directly to the VP of Sales and works onsite Monday through Friday (7 AM - 3:30 PM).

Requirements

2+ years of experience in order entry, customer service, or administrative support
Strong Excel skills (data entry, spreadsheets, basic formulas, sorting/filtering)
Experience working cross‑functionally with sales, operations, or production teams
High attention to detail and strong organizational skills
Ability to manage multiple priorities in a fast‑paced environment
Professional communication skills, both written and verbal

Nice To Haves

Experience in a manufacturing or distribution environment
Familiarity with ERP or order management systems
Prior experience supporting sales teams or leadership directly

Responsibilities

Enter and maintain accurate customer orders in internal systems
Review sales pricing and order details, working closely with the Sales team to resolve discrepancies
Partner with Production Planning to confirm lead times, schedules, and order feasibility
Manage and update order data using Excel, including tracking, reporting, and reconciliation
Serve as a primary point of contact for customers via phone and email regarding order status, changes, and general inquiries
Ensure all order documentation is complete and aligned with internal processes
Support the Sales organization with administrative tasks related to quotes, orders, and customer accounts
Maintain organized records and ensure data accuracy across systems