Order Entry Clerk

Aston Carter • Bridgeton, MO

2d • $22 - $23 • Onsite

About The Position

The Order Management & Customer Support Specialist is responsible for accurately processing customer orders, supporting sales representatives, managing inventory allocation, and ensuring compliance with company procedures related to account setup and product quality reporting.

Requirements

• Order entry and data entry experience.
• Strong customer service skills.
• History of performing repetitive work with attention to detail.
• Excellent communication and interpersonal skills.
• Ability to coordinate a high level of activity under various conditions with a high degree of accuracy.
• Above average skills in Microsoft Office Excel and/or Google Suite.
• Familiarity with spreadsheets and basic math skills.

Nice To Haves

• Demonstrated ability to perform duties requiring judgment when communicating with sales representatives and coworkers.

Responsibilities

• Enter customer orders received via email from sales representatives with a high level of accuracy.
• Review and validate order details to ensure completeness and compliance with company guidelines.
• Communicate order status to sales representatives, including confirmations, rejections, and required follow-up actions.
• Release approved orders to warehouse teams for fulfillment.
• Allocate available inventory to customer orders based on company guidelines.
• Coordinate with warehouse teams to ensure timely order processing and fulfillment.
• Review and validate new account setup documentation.
• Verify veterinary licenses to ensure compliance with regulatory requirements.
• Maintain accurate and up-to-date customer account records.
• Monitor sample warehouse inventory levels and process transactions in a timely manner.
• Request replenishment of inventory as needed to maintain appropriate stock levels.
• Ensure all inventory activities align with company procedures and controls.
• Follow established company procedures for handling product defects or customer complaints.
• Escalate and report issues immediately in accordance with compliance and reporting standards.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed