Order Entry Clerk

Aston Carter•Brighton Charter Township, MI

2d•Onsite

About The Position

This role combines order entry, customer service, and administrative support to ensure accurate order processing and exceptional client communication. You will serve as a key link between customers, sales, production, and shipping, helping to maintain a smooth flow of information and on-time delivery. The position offers long-term growth, including the opportunity to progress into a Customer Service Lead and eventually take on department management responsibilities.

Requirements

1+ years of experience in customer service, administrative support, or order entry.
Basic familiarity with ERP systems and purchase order handling.

Responsibilities

Serve as a primary point of contact for customers via phone and email, delivering clear and professional communication at all times.
Respond promptly to customer inquiries regarding orders, pricing, product availability, and delivery timelines.
Provide regular updates to customers on order status and shipping details, ensuring expectations are managed effectively.
Handle and resolve customer issues in a timely, solution-oriented manner, escalating when necessary.
Accurately enter customer orders into internal systems, ensuring completeness, correct pricing, and correct delivery requirements.
Review incoming orders for accuracy and resolve any discrepancies before processing.
Coordinate closely with sales, production, and shipping teams to ensure accurate and timely order fulfillment.
Track and update order status as needed, maintaining current and accurate information in the system.
Prepare and process shipping documentation, including bills of lading and packing slips, in line with company procedures.
Verify the accuracy of all shipping paperwork and ensure compliance with internal processes and customer requirements.
Communicate shipment details to internal stakeholders and customers to support smooth delivery and logistics.
Provide general office support, including filing, data entry, and document management to keep records organized and up to date.
Assist with scheduling, reporting, and internal coordination activities to support daily operations.
Cover the front desk and act as a receptionist when needed, including answering phones, greeting visitors, and providing front office support.
Support inventory- and order-related tasks such as purchase order handling and basic ERP data entry as needed.
Collaborate with team members across departments to improve processes, enhance customer satisfaction, and support continuous improvement initiatives.