Order Entry Clerk

Automation Products Group Inc • Logan, UT

6h

About The Position

The order entry clerk will perform administrative tasks related to customer information and orders. They communicate with customers over the phone or via email, processing orders.

Requirements

• High school education or equivalent
• 3-5 years' experience in a customer service or order entry role
• Experience in a manufacturing or similar environment

Responsibilities

• Entering and researching the status of orders, repairs, returns, credits, and exchanges. Order entry may include price verification, contract review, etc.
• Receives and manages customer service requests
• Enters and maintains all customer information in CRM
• Maintains order track spread sheets, order forms, rep lists & distributor information
• Handles and tracks customer complaints
• Generates daily reports: booking, orders & RMA’s
• Tracks customer service activities via monthly reports, use of CRM, order tracking, etc.
• Coordinates with manufacturing to quote and ensure realistic delivery times
• Coordinates with Accounting on all customer credit requests
• Coordinates with outside sales regarding customer service matters
• Coordinates with shipping for custom documents and specification needs
• Interacts with engineering for the creation of part numbers

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED