Order Entry Associate

Showdown•Brooklyn Center, MN

2d•Onsite

About The Position

Showdown Displays manufactures and supplies event, display and promotional products to the Advertising Specialty and the Promotional Products industry. We also have received recognition for exceptional growth, innovative products, company culture and legendary customer service. We are looking for a talented Order Entry Associate to join our growing team. Your will be responsible for daily entry and processing of sales orders. In this position the Order Entry Associate will have a strong attention to detail and a passion for providing a legendary customer experience.

Requirements

High School diploma or equivalent
Ability to interpret complex business documents including customer purchase orders
Ability to professionally communicate with customers both verbally and in writing
Proficient typing skills with high level of accuracy
High comfort level on use of the Microsoft Suite of products (Outlook, Word, Excel, and PowerPoint)
High degree of time management and organization required
Must have excellent interpersonal skills and maintain both a proactive and positive attitude
Must be customer focused and enjoy talking on the telephone and assisting customers in difficult or demanding situations
Must be able to work in a team environment, anticipate needs, and exceed customer expectations
Exceptional analytical skills, accurate keyboarding, and strong verbal and written communication skills are essential
Demonstrate a positive approach towards team building/support is essential

Nice To Haves

Values-driven individual
Determination to provide legendary customer service
Thrive in a fast-paced environment
Ready for a challenge

Responsibilities

Same day data entry of customer purchase orders into the system.
Order receipt can come in the form of e-mail, or phone
Provide same day order confirmations and clarify order discrepancies
Support order status requests, limited processing of return material authorizations, credits/debits, and answering customer questions
Contact customers for needed or missing information via email or phone.
Provide excellent customer service when interacting with customers and business partners
Expedite requests as necessary
Obtain 100% accuracy entering customer Purchase Orders.
Ensure all pertinent fields are entered accurately, in a timely manner, and adhering to any unique customer requirement.
Actively work to streamline Purchase Order entry with focus on creating consistency among customers
Meet established departmental performance metrics
Meets attendance expectations as outlined in the employee handbook
All other duties as assigned by supervisor

Benefits

Competitive pay and benefits including 401k!
Paid training.
Fun work environment built on six Core Values ~ Passion for Excellence, Accountability, Respect, Innovation, Teamwork and Integrity.
Great employee referral program!
Strong leadership team!
An organization that gives back – we strongly support Common Hope.
medical, dental, and vision coverage
paid time off
short- and long-term disability insurance
401(k) with company match
life insurance and other voluntary supplemental insurance coverages
tuition assistance
travel assistant program
employer/partner discounts