Global Order Desk & Warehouse Logistics
About The Position
Katch Kan™ has been pro-actively providing sustainable Well Life Cycle Solutions™ to the Upstream Oil and Gas Industry for over 25 years. Katch Kan™ is an ISO 9001/14001, COR (Certificate of Recognition) and ETV (Canadian Environmental Technology Verification) certified Original Equipment Manufacturer with offices in Canada, USA, and Bahrain. When used together, the Central Containment System™ and other Katch Kan™ Systems increase personnel safety and reduce the environmental impact. Our systems lessen liabilities and costs associated to the cleanup, remediation, and reclamation phases. At Katch Kan we live by our Values of Reliable, Responsible, Responsive, Respectful, and Results to foster a dynamic work environment that secures the functionality of the business to drive extensive and sustainable growth for our people and our clients. We are seeking an experienced and highly capable Global Order Desk & Warehouse Logistics professional to join our team. This is a full-time position responsible for providing customer service and order desk support while coordinating warehouse logistics. The role involves managing customer inquiries, processing quotes and orders, coordinating shipping and receiving activities, and maintaining accurate inventory and CRM records to ensure smooth and timely order fulfillment.
Requirements
- High School diploma or equivalent
- Minimum 1 year Shipping and Receiving experience
- Minimum 1 year of customer service, order desk, or administrative experience preferred.
- Strong communication, organizational, and computer skills
- Ability to pass a Drug & Alcohol test.
Nice To Haves
- Forklift experience is considered an asset.
- Office 365 – MS Word, Outlook, Excel, PowerPoint, Teams
- Site Docs
- ZOHO CRM
- Sage 100
Responsibilities
- Act as the primary point of contact for customers by managing inbound calls, emails, walk-ins, and customer inquiries in a professional and timely manner.
- Manage RFQs (Requests for Quote), prepare accurate quotations, and process sales orders once purchase orders are received.
- Maintain and update all customer, quote, and order information accurately in CRM.
- Build and maintain strong customer relationships while identifying opportunities for upselling and additional sales.
- Coordinate closely with the warehouse and shipping team to ensure accurate, complete, and on-time order fulfillment.
- Follow up with customers to ensure satisfaction and identify potential business opportunities.
- Maintain accurate inventory by placing POs, order requests, and restocking supplies and inventory as required.
- Support warehouse planning and administrative operations including shipping documentation, receiving records, order tracking, and inventory organization.
- Process intercompany orders and support internal coordination between departments to ensure smooth operations.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
