Order Desk Clerk

Aston Carter•Calgary, AB

4d•Onsite

About The Position

The Order Desk Representative answers incoming calls and emails in a professional manner, processes customer orders and associated shipping documents, and provides responsive customer service to both retail and industrial clients. This role supports day-to-day office operations by entering orders into the database and POS system, maintaining records and inventory, and coordinating closely with sales and production teams to meet customer needs and expectations.

Requirements

1+ year of customer service and/or administrative experience.
Excellent communication skills and professional phone manner.
Strong verbal and written communication skills.
Confident and comfortable speaking with customers on the phone.
Experience with Microsoft Office applications (MS Office Suite).
Accurate and efficient data entry skills.
Ability to handle approximately 30–40 calls per day.
Ability to work effectively in a team environment.
Comfort working in an industrial facility environment.
Customer service experience in an order desk, front desk, or similar role.
Ability to maintain composure and professionalism in a direct or brash communication environment.

Nice To Haves

Familiarity with production or warehouse facility sales procedures is an asset.
Experience with DOS-based software or ERP systems is an asset.
Experience preparing and managing courier waybills is an asset.
Previous administrative support experience in an industrial or manufacturing setting is beneficial.
Ability to demonstrate resilience and a "thick skin" when handling direct feedback.
Confidence on the phone when dealing with a variety of customer personalities.

Responsibilities

Answer incoming customer calls and emails in a professional, courteous, and efficient manner.
Process customer orders accurately, including preparing and handling all related shipping documents.
Enter orders into the database and POS system, ensuring data accuracy and completeness.
Issue customer receipts and maintain organized records of orders and transactions.
Address customer feedback, questions, and concerns, and provide timely resolutions.
Assist customers by recommending products and solutions that meet their needs and expectations.
Coordinate customer and potential customer requirements with sales representatives and production staff.
Respond to retail and industrial customer inquiries by phone or electronically.
Order office supplies, maintain inventory levels, and perform general office duties as required.
Support front desk operations, including answering phones, greeting visitors, and directing inquiries.
Assist with handling 30–40 calls per day while maintaining a high standard of service.
Use DOS-based ERP and courier waybills to support order processing and shipping, where applicable.