Intelisys: Order Analyst
About The Position
The Order Analyst owns order entry accuracy and data integrity across the post-sales order lifecycle. This role is responsible for rapid and error-free order entry. With oversight of AI-driven OCR document ingestion, including validation, exception handling, and continuous accuracy improvement. The Order Analyst ensures that all AI-extracted data is reviewed, corrected, and approved within defined SLAs. This role is accountable for identifying OCR failure patterns, escalating systemic issues, and partnering with Operations, Finance, and Technology teams to improve automation performance over time.
Requirements
- 3+ years of proven customer service or order management experience in a fast-paced environment
- Ability to quickly absorb supplier training and apply that knowledge to make accurate recommendations
- Ability to execute daily responsibilities with minimal supervision while meeting quality and productivity standards
- Highly resourceful self-starter with a demonstrated ability to diagnose issues and resolve problems end-to-end
- Strong operational discipline with the ability to manage competing priorities and hit deadlines consistently
- Relentless follow-through to ensure issues are fully resolved, not just acknowledged
- Demonstrated success collaborating cross-functionally to drive outcomes, not just alignment
- Exceptional attention to detail with a track record of accuracy in high-volume work
- Clear, professional communicator who can handle complex or sensitive information both verbally and in writing
Nice To Haves
- 2+ years of telecommunications or equivalent industry experience preferred
- RPM, Monday, Salesforce, or SAP experience preferred
Responsibilities
- Ensure all orders are accurately entered into the CRM
- Manually enter and correct orders missed or flagged by AI/OCR processes
- Manage and execute CRM bulk order imports
- Own and manage assigned orders through completion
- Communicate complex order and process details to partners in a clear, concise manner
- Maintain strong working relationships with the Sales team
- Complete all assigned actions accurately and within required timelines
- Attend required company and team meetings
- Participate in supplier trainings and product launch sessions
- Perform additional duties as assigned
Benefits
- medical/dental/vision coverage
- life insurance
- 401(k) plan with matching provision
- 128 hours of paid time off (PTO) each calendar year
- 10 paid company holidays
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
