Order Analyst

Varsity Brands•US - IN - Remote, IN

5d•$17 - $19•Remote

About The Position

As an Order Analyst on the Internal Decoration Support Team, you will play a critical role in ensuring orders move smoothly from production to delivery. You’ll serve as a key liaison between the internal decoration teams, Sales and Sales Support. Your proactive communication and problem-solving skills directly impact customer satisfaction and operational efficiency.

Requirements

Strong written and verbal communication skills
Excellent organizational and time-management abilities
High attention to detail and proven problem-solving and critical-thinking skills
Ability to manage multiple priorities in a fast-paced environment
Customer-focused mindset with a sense of urgency
Ability to work independently in a remote environment
Proficient in Microsoft Office (Outlook, Excel, Teams) and order management systems

Nice To Haves

Previous customer service, production support, or order management experience preferred

Responsibilities

Review and monitor open orders to ensure FIRST CLASS customer service.
Investigate exception orders and work with other internal teams to find quick and exceptional resolutions to issues that best serve our customer while providing excellent customer service.
Proactively discover and resolve potential issues such as any order being held up, orders with shortages, past due orders, and order cancelations.
Assess order discrepancies (late units, shortages or missing items) and determine when replacement orders are necessary.
Provide status updates to sales and support when issues are identified.
Send professional emails that are organized, clear, and informative.
Ensure all inquiries and status updates are sent or responded to within 24 business hours.
Support and adhere to all company policies, procedures, and operational guidelines.