Order Administrator (Onsite)

RTX•Federal Way, WA

4d•Onsite

About The Position

The Order Administrator works directly with Airlines, Airline Maintenance and Repair Overhaul (MRO) facilities, & Brokers, providing support for their parts in the need of repair. Looking for energetic self-starters interested in dynamic environment. This is a fully onsite position located at the Collins Aerospace Service Center in Federal Way, WA. The hours for this position will be Monday-Friday, 9:00 AM-5:00 PM.

Requirements

HS Diploma or AA/AS degree (or other 2-year post high school training) with a minimum of 4 years of relevant experience.
Experience communicating with internal and/or external customers.

Nice To Haves

Prior aerospace industry and/or MRO experience is highly preferred.
SAP and MS Suite experience (Excel, Word, Outlook, Teams).
Experience with data entry.

Responsibilities

Perform duties related to overall customer service and account management: logistics, contract management, and customer relations.
Effectively manage a large amount of communication and data while complying with internal and external process.
Process customer repair orders in accordance with Standard Work procedures, and when required, redirect queries to appropriate department or personnel.
Physically receive product and move product through the repair process as necessary.
Work with the Technical team to ensure customer repairs are completed per requirements.
Coordinate and create documentation of receipt and repair of equipment necessary to comply with federal policies and current procedures.
Utilize enterprise system (SAP) to input or extract repair/material data.
Assist in interface with intra-company departments relative to warranty, credit, billing, etc.
Maintain knowledge of Collins organization and products to provide the appropriate information and support to customers.
Consistently document customer service needs to identify patterns and maintain quality.
Handle physical requirements of the position including consistent movement and boxing/unboxing up to 15 lbs.

Benefits

Medical, dental, and vision insurance.
Three weeks of vacation for newly hired employees.
Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option.
Tuition reimbursement program.
Student Loan Repayment Program.
Life insurance and disability coverage.
Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection.
Birth, adoption, parental leave benefits.
Ovia Health, fertility, and family planning.
Adoption Assistance.
Autism Benefit.
Employee Assistance Plan, including up to 10 free counseling sessions.
Healthy You Incentives, wellness rewards program.
Doctor on Demand, virtual doctor visits.
Bright Horizons, child and elder care services.
Teladoc Medical Experts, second opinion program.