Order Administrator

EarthBalance Corp • Arcadia, FL

4d • Hybrid

About The Position

EarthBalance, a 100% employee-owned environmental restoration company, is seeking a highly organized and customer-focused Order Administrator to support its nursery and operations teams. The Order Administrator will be responsible for accurately taking and processing customer orders via phone and email, ensuring timely fulfillment, and maintaining clear communication with internal departments, vendors, and clients. This role supports sales, logistics, and nursery operations by coordinating deliveries, verifying order details, assisting with invoicing, and handling administrative tasks related to the order lifecycle. This position is ideal for someone who thrives in a fast-paced environment, enjoys organization and problem-solving, and values excellent customer service and teamwork.

Requirements

• Previous administrative, order processing, customer service, or logistics experience preferred
• Experience using QuickBooks is preferred but not required
• Strong organizational and multitasking skills
• Excellent written and verbal communication skills
• Ability to work effectively in a fast-paced team environment
• Proficiency in Microsoft Office Suite and Outlook
• Strong attention to detail and accuracy

Nice To Haves

• Experience with invoicing, scheduling, or inventory coordination is a plus
• Experience in nursery, landscaping, environmental, agricultural, or construction-related industries is helpful but not required

Responsibilities

• Process and manage customer orders accurately and efficiently
• Coordinate shipments and delivery logistics to ensure timely fulfillment
• Verify order and invoice details for accuracy and compliance with company policies and client agreements
• Assist in the preparation and issuance of invoices to clients
• Maintain accurate records of invoices, payments received, and tracking of “no sales”
• Collaborate with finance and other departments to resolve discrepancies and support smooth operations
• Ensure delivery information, quantities, site contacts, and estimated delivery times are communicated accurately to all involved parties
• Maintain calendars, schedules, and operational information to ensure accuracy and organization
• Provide excellent customer service while building positive relationships with clients and vendors
• Identify opportunities to upsell products and services when appropriate
• Support additional nursery administrative and operational tasks as needed

Benefits

• Employee Stock Ownership Plan (company-sponsored pension)
• Health, dental, and vision insurance
• Free short- and long-term disability insurance
• Free life insurance
• 401(k) plan with employer match
• 2 weeks of paid vacation in your first year
• 1 week of paid sick leave in your first year
• Paid holidays
• Paid training and professional development
• Paid professional memberships

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed