Order Administrator

Verbatim Americas•Charlotte, NC

4d•Onsite

About The Position

Verbatim Americas seeks an Order Administrator to process material or merchandise orders from customers. This role involves reviewing customer purchase orders, entering them into SAP S/4 Hana, and providing excellent customer service to internal and external clients. The ideal candidate has experience working within ERP systems and high-volume retail data entry. This position is full-time, in-office and located in Charlotte, NC.

Requirements

Associate's degree is desired, with related coursework and two to three years' related experience; or equivalent combination of education/training and work experience.
Proficiency in Microsoft Office products, particularly Word and Excel.
Excellent attention to detail and organizational skills.

Nice To Haves

Bilingual English/Spanish is desirable but not essential.
Previous experience involving all or a combination of the following areas of responsibility is preferred: import and export processes and documentation, shipping document preparation, retail customer support, and Electronic Data Interchange (EDI).
SAP S/4 Hana experience preferred.

Responsibilities

Review customer purchase orders.
Enter customer orders within SAP S/4 Hana.
Ensure proper table maintenance for EDI orders.
Ensure customers EDI orders are released to SAP.
Understand and adhere to customers shipping requirements within Verbatim guidelines.
Answer calls and email requests from customers and Verbatim Sales Reps.
Advise customers and Sales of order status, product availability, shipping status, etc.
Communicate with internal and external customers in a positive and professional manner.
Prioritize workload to handle the "ups and downs" of daily workload.
Work as a team player to achieve dept goals.
Maintain customer master data and special pricing in SAP S/4 Hana.
Maintain special customer information in SAP tables for Electronic Data Interchange (EDI).
Resolve problems including lost shipments, shipping errors, billing errors, customer errors, and complaints.
Handle customer returns (defective products and stock rotations).
Prepare required reports and documentation (Includes Open order reports, Sales reports, Product Commit forms, Pre-ship advice form preparation and distribution, and Vendor late delivery forms) according to schedule or as needed.